Fariman Rashid pour

▪  Prepare an annual budget and business plan for the calendar year
▪  Forecast and inventory management
▪  Setting high standard customer service and engagement
▪  Setting up process and regularly evaluate the business trend

• Contribute to sales plans for the brand(s), implement activities as per the agreed plan and carry out cost control measures to achieve set targets vs budgets
• Monitor the sales figures against forecasts, analyze and interpret trends and capitalize on data to maximize sales and profit
• Oversee the implementation of customer service standards in the units, and ensure customer satisfaction and efficient handling of complaints
• Conduct regular store visits to review operational standards and monitor quality of customer service
• Observe the standards and provide feedback to store managers to take appropriate action at store level
• Manage and control all aspects of stock management of the brand(s), Including Buying to ensure adherence to procedures and guide the team towards achieving targeted stock levels and minimizing stock loss
• Organize and implement sales promotional and any marketing activities in conjunction with the Operations and ensure that the setup is in line with operational policies and successful
• Action the plans for new shop openings in line with operational policies and procedures
• Implement policies and procedures to ensure full compliance
• Keep up to date with market trends pertaining to industry/trade/product category, customer preferences and competitor activities
• Ensure units are up to date on market trends
• Prepare sales analyses and reports on operational issues, market trends, competitors and customer to facilitate overall decision-making on brand management strategy - per brand
• Ensure optimum staffing levels are maintained
Ensure that the training, development and motivation of staff in the stores is implemented as well as coach and mentor store managers to ensure that all staff are encouraged to maximize their capability and contribution

Sun & Sand Sports offers over 90 diverse Sports brands across various sports categories through over 100 stores in 6 markets across the Middle East.
Within a span of 3 decades, it has become the most popular multi-gender sporting retailer across the region. Currently, it is the largest retailer and
wholesaler of sporting goods across the Middle East. The markets are United Arab Emirates, Kingdom of Saudi Arabia, Oman, Qatar, Bahrain and
Kuwait.
Initially hired as

Scope of responsibilities
* Overseeing day-to-day operations.
* Developing organizational policies.
* Key responsible for all the procurement of entire entities
(Stationery, Fleet contract, AMC, Security and cleaning contracts and etc)
* Managing administrative budgets.
* Hiring and training administrative staff.
* Negotiating contracts and agreements with vendors.
* Maintaining corporate relationships

• Developed, organize the policies and implement standard procedures of the Service Operations in accordance with OEMs’ SLA.
• Increased network coverage of service centers in UAE from five to 11 over the period 2013 to 2016
• Increased revenues by 14% through Salesforce install and ensured business growth through best practices and new processes by reducing complex market collection and delivery processes and drive the productivity of service sales team and distribution teams
Initiated process & Introduced, on boarded steps of ‘GO TO MARKET’ by leading members to boost the out of warranty volumes and its revenue by 40 % to the total repair revenue YoY\[year-over-year\] that support and contributed the sustainability and growth of Service Operations.
• Demonstrated excellence in Minimizing operating budget waste cost by 3% year-over-year for the past 3 years through monitoring and eliminating the over process of team productivity task, value stream mapping \[VSM\] of departmental supply inventory management producers.
• Generated sales revenue by coaching service team on effective prospecting and lead development of mobile accessories and VAS \[value added service\] products to ensure to cover 40% operational cost of business support channel in assigned territory.
• Consistency lead negotiations and overcome refrain of rental renewal increment cost by 20% of 3 major business stores of premium locations which is major contribution of operational cost.
• Keeping up-to-date with market trends in terms of innovation, technology, price fluctuations of sells products and other economic factors that directly or indirectly affect the profitability of sustaining the business.
• Uphold the highest standards and transformation of service center operations and staff conduct while reducing staff turnover by 30% and managed a service sales team of 8 filed sales staff, later expanding to 15.
• Consistently managed to rank Top rating and performing high touch-high feel flagship service center of leading mobile brands like Nokia, Huawei, Samsung of the region that enhanced CSI \[customer satisfaction index\] ratings from 85% to 97%, boosted our micro distribution sales volume to 62% in the market of the region and contributed to penetrate new business segments.