Executive Assistant / MIS Analyst To CMO
Al Futtaim Group
Total years of experience :8 years, 9 Months
As an EA :
• Maintained an accurate and detailed calendar for the CMO, manage and log incoming scheduling requests, re-schedule meetings upon request, proactively communicate changes, and anticipate and respond to scheduling conflicts
• Prioritized the CMO's tasks and projects daily, monitor all emails, documents, or materials requiring input and/or approval
• Screened all communications to the CMO, with a particular focus on email management
• Drafted internal and external communications and correspondence on behalf of CMO
• Oversaw the creation of briefing documents, including talking points, event briefings, and media briefings for the CMO with input across teams as required
• Organized internal and external meetings for the CMO, including notifying attendees, reserving conference rooms, handling logistics, drafting and distributing agendas, and taking minutes
• Collaborated with other administrative assistants to successfully coordinate schedules across teams
• Managed all travel arrangements and reservations for CMO
• Tracked and reconciled monthly credit card statements in a timely manner
• Completed and submitted expense reports in a timely manner
• Provided special project support to the CMO, liaising with the project management team as required
• Performed any other relevant duties as assigned
Additional MIS Responsibilities:
• Generated and distributed management reports in accurate and timely manner.
• Developed MIS documentation to allow for smooth operations and easy system maintenance.
• Performed data analysis for generating reports on periodic basis.
• Generated both periodic and ad hoc reports as needed.
• Analyzed business information to identify process improvements for increasing business efficiency and effectiveness.
• Provided customer support and assistance in issue troubleshooting and resolution.
• Preparing Memo’s from Chairman’s
• Handling Chairman’s Calendar.
• Record Minutes of Meeting for Chairman.
• Providing administrative support in the delivery of assignments and initiatives on behalf of the Chairman’s office as and when required.
• Conducting research/ analysis as directed by the Chairman.
• Producing Staff Sales reports and Audit Report for the Chairman as and when required.
• Following up on action points from meetings on behalf of the Chairman.
• Providing administrative support including diary management of Chairman, planning events as per Chairman, correspondence and prioritizing emails for the Chairman.
• Working closely with the Chairman and Management through regular correspondence and prepare briefing materials for the Chairman.
• Double checking the documents given by the management for approval of Chairman.
• Keeping a track of monthly stock purchase and sale report for Chairman’s reference.
Additional Duties:
• Visiting Salons for salon analysis and reporting it to Chairman.
• Training staff and have one on one discussion with them to work closer.
• Auditing Billing system loop holes to catch hold of any misuse.
• Supervise Operations team and higher management when needed.
• Taking final round of the applicants in absence of the Chairman.
As a Business Coordinator :
Assessed and identified new opportunities for growth in current and prospective markets.
Establish the company’s goals and objectives.
Train new employees.
Perform regular employee evaluations to determine areas of improvement.
Design business strategies and plans to meet the company goals.
Make sure that the company has sufficient resources such as personnel, material, and equipment.
Develop a comprehensive company budget and perform periodic budget analysis.
Ensure all company activities adhere to legal guidelines and policies.
Assess overall company performance.
Created strategies to develop and expand sales of services to existing
customer which resulted in a 8% increase in annual revenue.
Analyzed large transactional data, history data and stream data for the
knowledge of business development and problem solving.
Use Individual problem-solving and analytical skills to authenticate
customers and complex transactions and accounts.
Engage in frequent written and verbal communication with department
management, risk analysts, risk engineers, other company associates and
third-parties to accomplish the goals.
Rely on judgement to plan and resolve customer concerns and
investigate suspicious activity.
Installed and configured verizon internet systems, diagnosed
hardware/software faults and solved technical problems, either over the
phone or face to face.
Worked with customers/employees to identify computer problems and
advised on the solution.
Logged and kept records of customer/employee queries.
Analysed call logs to spot common trends and underlying problems.
Updated self-help documents so customers/employees can try to fix
problems themselves.
Workedwith field engineers to visit customers/employees if the problem
is more serious.
Developed and implemented HR strategies and initiatives aligned with
the overall business strategy.
Bridged management and employee relations by addressing demands,
grievances or other issues.
Managed the recruitment and selection process.
Supported current and future business needs through the development,
engagement, motivation and preservation of human capital.
Oversaw and managed a performance appraisal system that drives high
performance.
Developed and monitored overall HR strategies, systems, tactics and
procedures across the organization.
Analyzed sales volume, retention and loss ratio trends to identify areas
for improvement.
Evaluated leads obtained through direct referrals, lead databases and
cold calling.
Modeled exceptional customer service skills and appropriate diagnostic
sales techniques.
Contributed ideas and offered constructive feedback at weekly sales and
training meetings.
Reported policy changes and company conditions affecting customer
satisfaction.
Equipped with: Apply concepts and methods from a common body of business knowledge to generate business solutions. Be aware of the complex global business operations and be able to assist in organisational decision making. Be able to develop a holistic view of the firm and be able to integrate different functional areas of business. Employ critical thinking to evaluate qualitative/quantitative data and effectively communicate across all layers of the organisation. Demonstrate effective communication, analytical and leadership skills.
Scored 84% combined aggregate in 11th and 12th Class. Coursework in Math, General Physics and Inorganic chemistry.
Recipient of Panaji Educational Scholarship. Awarded Double Promotion due to Excellence shown in Academics and Co curricular Activities.