Business Development Executive
IZ Square
Total years of experience :7 years, 5 Months
As a Business Development professional, I am responsible for developing and implementing strategies aimed at driving financial growth and customer satisfaction for my organization. This includes conducting research to identify new opportunities, such as markets, customers, and products, and promoting the company's offerings to meet clients' objectives. I arrange business development meetings with prospective clients, develop quotes and proposals, and help mentor entry-level staff to become successful salespeople. I work closely with the sales team to develop mutually beneficial proposals, negotiate contracts, and communicate effectively with stakeholders. I also analyze sales data, provide forecasts and updates to senior management, maintain sales records, and collaborate with finance department as needed. I regularly attend industry events to stay informed and provide feedback to senior management on after-sales support.
As a Senior Sales Executive at Techception, a BPO company primarily responsible for managing all operations for Regentology, a Virginia-based real estate referral network, I was instrumental in driving sales and business growth. My primary responsibilities included presenting, promoting, and selling products and services to prospects through effective communication and persuasive arguments. I developed and maintained positive business and customer relationships, and consistently achieved agreed-upon sales targets. I monitered customer needs, problems, interests, competitive activities, and potential for new products and services. With a pleasant disposition, I was able to demonstrate my commitment to customer satisfaction and increase the sales pipeline and new client acquisition. My hard work and dedication paid off, and I was promoted to Sales Coordinator where I was responsible for managing KPIs for the sales team, staying up-to-date on best practices and promotional trends, coordinating sales efforts with team members and other departments, and utilizing data gathering and analytics to drive a more effective sales team.
I had the distinct honor of serving as a key member of the team at Transworld Inc, a leading insurance brokerage based in New York with a customer support center located offshore in Pakistan. Reporting directly to the managing broker, I was responsible for preparing performance reports and KPIs, advising clients on available products and services, maintaining accurate and up-to-date communication and data records, and staying knowledgeable of industry advancements and participating in industry networks. I was also tasked with conducting assessments and performance reviews, monitoring and tracking operational performance, liaising with third parties to gather information and resolve issues, identifying and addressing customer needs to ensure satisfaction, effectively planning resources, and maintaining positive relationships with insurance agents, carriers, and finance companies. In my role, I was also accountable for handling quotes and renewals, binding new policies, managing billing and recommendations, issuing insurance certificates, processing cancellations, and handling endorsements for auto insurance. I am thankful for the valuable experience I gained while working there.
Generated leads and converted them into new customers as a Sales Executive.
Managed customer records and conducted data analysis to inform daily recommendations and requirements.
Prioritized putting the needs and interests of customers first, ensuring a positive and productive experience for all parties involved.
Responsible for overseeing the KPIs of the sales team and ensuring that we met and exceeded our targets.
Coordinated sales efforts with team members, established objectives for daily activities, and collected and analyzed data such as sales rates, costs, and customer service metrics to inform better business decisions.
Implemented best practices in sales and leveraged data gathering and analytics to drive effective planning and forecasting.
Served as the point of escalation for any issues that arose within the team and played a vital role in setting targets, establishing guidelines, and providing assistance as needed.
Developed invaluable experience in the role.
Generated leads and converted them into new customers as a Sales Executive.
Managed customer records and conducted data analysis to inform daily recommendations and requirements.
Prioritized putting the needs and interests of customers first, ensuring a positive and productive experience for all parties involved.
As the Managing Director of States Technologies BPO, I held stock ownership and played a vital role in shaping the direction of the start-up company. I was responsible for setting the daily objectives, enhancing company culture, establishing policies and legal guidelines, developing comprehensive business plans, and planning cost-effective operations and market development activities. I also oversaw performance appraisals, training and professional development initiatives, and implemented effective resource planning to maximize productivity. My analytical skills were utilized in collecting and analyzing sales rates, costs, customer service metrics, and other key statistics. I was responsible for overseeing the financial performance, investments, and other business ventures of the company, and I supervised the work of executives, handled escalations, set targets, implemented guidelines, and prepared briefings.
I was hired as a Sales Executive by ORE Technologies, where I was tasked with generating leads and converting them into new customers. I was responsible for managing customer records and conducting data analysis to inform daily recommendations and requirements while maintaining a professional, patient, and customer-centric approach. Throughout my time at ORE Technologies, I prioritized putting the needs and interests of my customers first, ensuring a positive and productive experience for all parties involved.