Farman محمد

Working as an IT Systems Administrator for SBG as a freelancer, by providing first class service and making sure that all systems are running smoothly and efficiently. Making use of software/ hardware skills and experience gained over the years in different business as well as learning new ones.

Key responsibilities:

Maintaining servers, networks and telephones to installing and upgrading new hardware/software or even managing resource budgets. In addition to diagnosing - and providing rapid solutions to - general worker support issues.
• Duties also include making sure that all systems are up to date,
• Made sure that new users have been added to the Active Directory and removed the ones that have left,
• Making sure that users within the business have access to the correct domains,
• Making sure that Peripherals (Printer/Scanners etc) are connected and working by testing them,
• Making sure that all data is backed up and stored safely on a weekly basis,
• Reporting to the correct person in charge,
• Making sure that users have access to MS Office 365 on laptops or Mobile devices and are working,
• Using Software such as MS Azure, Salesforce, Office 365, VPNs etc
• Updating data on spreadsheets such as Excel by from clients, using formulas such as Vlookup, Duplication Elimination, GO Check etc.

Worked as an English teacher in a private school in China, Jiangsu Province and Shandong Province by coming up with Topics that are fun and simple to learn such as Fruits, Animals, Days of the Week etc. Due to COVID19 all classes had to be taught online.
• Designed and taught 16week critical thinking and research courses for 50 students; created assignments and provided individualized feedback.
• I've worked with kids from 3 to 9 years-old and have gained experience with theatre and arts classes.
• Responsibly managed 4th grade as a class teacher
• Created and implemented various topics that were skill-building activities.
• Created and employed engaging media learning materials in order to increase student understanding of course information and provide opportunities for interaction,
• Developed and taught a curriculum that was child-based and hands on and which raised and enhanced student interest and learning.
• Created lesson plans that combined discipline with other measures to increase students ability to concentrate and participate in class to make students accountable for their own progress

Worked for RM results Department for United Kingdom (Education) as an IT Technical Support by helping professional bodies such as Accountants, Professors, Teachers, Lawyers from Exam bodies such as Cambridge International, SQL, ACCA, AQA and ICAEW by providing top class IT solutions to their IT issues.

Key responsibilities
• To accommodate company's RM assessor requirements, arranged for the installation of computer programs and systems and coordinated times and offices with installers.
• Responsible for the regular creation, updates, and supervision of policies, information standards and guidelines for the company's operation.
• Investigated new testing technologies and tools to be implemented by quality assurance team.
• Assessed and improved systems, database, and supply chain software including order processing procedures in order to ensure reliability and veracity of all documents.

Working for RM results Department for United Kingdom (Education) as an IT Technical Support Specialist by helping professional bodies such as Accountants, Professors, Teachers, Lawyers from Exam bodies such as Cambridge International, SQL, ACCA, AQA and ICAEW.
• To accommodate company's RM assessor requirements, arranged for the installation of computer programs and systems and coordinated times and offices with installers.
• Responsible for the regular creation, updates, and supervision of policies, information standards and guidelines for the company's operation.
• Investigated new testing technologies and tools to be implemented by quality assurance team.
• Assessed and improved systems, database, and supply chain software including order processing procedures in order to ensure reliability and veracity of all documents.

Working for RM results Department for United Kingdom (Education) as an IT Technical Support Specialist by helping professional bodies such as Accountants, Professors, Teachers, Lawyers from Exam bodies such as Cambridge International, SQL, ACCA, AQA and ICAEW.
• To accommodate company's RM assessor requirements, arranged for the installation of computer programs and systems and coordinated times and offices with installers.
• Responsible for the regular creation, updates, and supervision of policies, information standards and guidelines for the company's operation.
• Investigated new testing technologies and tools to be implemented by quality assurance team.
• Assessed and improved systems, database, and supply chain software including order processing procedures in order to ensure reliability and veracity of all documents.

I work part time for yourchoice travel agency as an IT administrator where I do system checks. I also help out by taking calls and booking holidays for clients. Working for yourchoice is a good experience as I learn about geographical locations while using my IT skills to enable the client to enjoy a relaxing trouble free holiday.

I worked in ebinary limited as part of team who handled the network system, to make sure that system was up and running with error free and up to date software and everything was running effectively, I also handled customer service if required. The contract with ebinary expanded my experience, as I was working as a member of a team and taking the lead at team meeting and discussing what can do better in the business as a team.

Initially I worked part time in the family business to improve my inter personal and Communication skills. I enjoyed this retail experience and in summer 2004 I had Sole charge of the business for three months, this involved stock replenishment, Cash handling and banking, staff supervision and support and customer liaison.

Key Skills Gained from work experience-
• Transferrable skills in customer services, polite with clear communication skills
• Through experience, I've learned to use my own initiative where appropriate
• Ability to work on my own and diversely within a team
• Good knowledge of Microsoft software, for example Word, Excel, Access etc.
• Installation of Hardware, setting up of hotspots, ability to use SQL, networking severs
• Customer service delivery to a high standards