IT Manager
North American Services Center
Total years of experience :20 years, 8 Months
Highlights :
• Successfully managed and updated various websites of the company including www.nascintl.com, www.nurses4canada.com and www.doctors4canada.com via Macromedia Dreamweaver and FTP Tool File Zila.
Key Responsibilities :
• Evaluating and identifying organizational needs to establish operating procedural standards/workflow, creating turnkey disaster recovery, business continuity and information life cycle management solutions.
• Installing, configuring and troubleshooting overall network, Active Director, DNS, DHCP, Network Securities, Policies, Exchanger Server 2010, VPN and Firewall Configuration, whilst assuring strict adherence to organizational policies and procedures.
• Foreseeing infrastructure requirements, advising management regarding IT solutions and ensuring smooth operation of systems to lead to ongoing operational performance in the organization.
• Managing and configuring internet securities, thereby proffering training to the staff in accordance with company internet policy.
• Monitoring and upgrading the operating system and antivirus software frequently to ensure system security and executing requisite actions for resolving them.
• Acquiring domain names for the purpose of data migration from one domain to another, thereby configuring online database by means of PHP MySQL.
• Designing tables and databases, thus gaining complete knowledge of SQL queries, importing data from various databases to MS Access and extracting data by means of SQL.
• Keeping a track of different Virtual Private Servers (VPS) and dedicated servers to carry on with successful email campaigns, thereby developing email database globally to circumvent spam with the use of email marketing software and tools comprising of Mail-List controller, Bulk Mailer, Atompark and online solution aweber.com.
• Monitoring day-end system performance reports for anomalies and implemented immediate remedial measures for meeting company's day to day requirements.
• Working on MSS mobile sales Application
• Creating VSR (Van Sales Representative’s) & Pre-sell Accounts, creating their Journey plans
• Complete working experience on product hierarchy till reporting on Powerplay
• Working on Powerplay reports
• Creating items, users, item groups and user groups.
• Assignment of different discount/promotion per item Or brands
• Working on JDE and have comprehensive knowledge of JDE tables
• Working experience on Oracle JDE-MSS integration and having complete understanding of JDE-MSS mapping
• Order creation and processing orders through all stages
• Complete knowledge of EDI, ITEMS, UOM, Payment, Collection, Discounts, Free goods and sales tables e.g. F47011, F47012, F4011, F03B11Z1, F03B13Z1, F09B11Z1, P02b002
• Understanding of different JDE stages and drive orders from sales application to Oracle JDE and from JDE to WMS and back to Oracle JDE vice versa
• Troubleshooting orders stuck on EDI tables and coordinating with accounts for inactive accounts
• Handling factsheets, Factsheets budgeting and creating different channels based on company requirement
• Controlling discounts and making sure all orders getting discounts including free goods
• Maintaining promotions, instant promotions on invoice level, structured discounts on brands level, Family to family discounts for free goods
• Working on SQL server 2008 and having complete understanding of all tables, backup and database recovery
• Complete knowledge of SQL triggers that fetch record from JDE and back to JDE
• Configuration of promotions on Oracle JDE for pre-sell orders and whose-sales orders
• Daily administration and support including but not limited to managing multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations
• Working with management, strategic planning & analysis staff and end-users to create and manage complex workflow rules, data validation, and triggers
• Develop and create customized reports and dashboards
• Keeping abreast of new Sales Force Mobile Application - MyStore features and functionality and providing recommendations for process improvement
• Train new and existing users on how to use database applications
• Sales Force Mobile Application - MyStore user Training for all departments - Sales, Marketing, Channel, Services and Presales
• Keep application users informed about system functionality and enhancements
• Assist programmer with the development of technical documentation of existing and future applications
Key Responsibilities :
• Spearheaded the smooth running and execution of the clients marketing campaigns, updated them at every stage and ensured alignment of the work progress with the client’s corporate communication strategy.
• Reviewed existing ideas/concepts, revised and modified them as per client’s requirements, worked with senior designers and concept developers to create new ideas within the framework of budget/time.
• Served as a technical advisor for graphic design/image processing software applications that are in general use throughout the department with the help of Photoshop CS2 for picture editing, uploading pictures and products data to website www.lunatel.de.
•Monitored bank accounts and followed up with bank transactions and TTs for preparing bank documents, submitted periodic sales reports by means of SQL Access and handled sales of mobile spare parts and accessories in Dubai.
•Supervised sales, sales return, purchase return, debit note, credit note, receivable, payables and all sort of reporting using Peachtree, Tally, Office Administration and website administration ASP 3.0 software.
• Maintained /supported in-house information technology systems for timely retention of office data and performed quality checks for the same.
Key Responsibilities :
• Oversaw the maintenance of Balance Sheet, Trial Balance, General Ledger, P&L accounts via computerized accounting, Peachtree, Tally and Quickbooks.
• Maintained different sites and carried out troubleshooting of system related issues to ensure optimum system performance.
• Tested and evaluated network systems to eliminate problems, made improvements, escalated unresolved issues to senior network engineers for timely solutions.
• Assessed customer requirements/ preferences and co-coordinated with other departments for offering customized solutions to the clients.
• Recommended upgrades, patches and new applications, extended technical support to users through customized email system and telephony, ensuring smooth operation of communication networks and systems to provide maximum performance and availability for users.
• Kept abreast of latest technological advancements and utilized the potential of the same to respond to distinctive needs of the organization.
Highlights :
• Played a key role in conducting interviews of 100 drug addicts sample and 50 key informants of the particular area.
Key Responsibilities :
• Identified drug addicts and social mobilizers to carry out mapping of target areas and facilitated community intervention through social mobilizers.
• Conducted weekly meetings with stake holder and social mobilizers to implement strategies for the rehabilitation of drug addicts.
• Implemented departmental document control procedures including distribution and tracking of documentation internally/externally and maintained reports of the same to achieve organizational goals and objectives.
• Performed various analyses consisting of stake holder analysis, data analysis and manipulation of data in line with organizational standards.
• Assisted the senior management in devising different treatment techniques for the drug addicts, thereby managed field assignments and performed various analysis to deliver high standards of service quality.
Previous Professional Experiences :
• (Please Mention Dates):Field Supervisor with Canada-Pakistan HIV/AIDS Project, 6 Months
• (Please Mention Dates):Field Worker with Anti-Narcotics Force and UNODC, 4 Months