IT Supervisor
Manoosha | Member of Safari Group
Total years of experience :16 years, 5 Months
Played a key role in establishing IT department and to manage
company’s IT infrastructure spanning over 44 branches
including head office.
* Sole person to manage complete operations of Aloha POS
system & Foodics system involving installation, configuration,
adding new items, creating recipes, server administration,
database network management, service help-desk,
uninterrupted operation and continuous support of the system.
* Managed the Manoosha mobile app including technical
troubleshooting, moderated the web portal along with
contents updates.
* Played the key role to upgrade the organization from Aloha to
Foodics POS system resulting in better sales and inventory
management. Also rebuilt and administrated the Restaurant
database. In addition, extended my services to train new
employees on newly deployed POS system.
* Integrated POS with all delivery service companies I.e.
Hungerstation, Jahez, Marsool, Careem to receive orders
directly in POS system thus providing a big boost in sales and
better customer satisfaction due to reduced time for order
processing.
* Responsible for implementation of IT systems for new store
openings, including staging, Integration with ERP, configuration,
and installation processes.
* Heavily involved in IT procurements in order to get best possible
contracts for company.
* Administration of Active Directory and Microsoft Exchange.
* Business planning and IT strategy development.
* Foreseeing and determining timeframes for major IT projects
including system updates, upgrades, migrations and outages.
* Responsible for smooth business operations by providing
technical and administrative needs of employees and
removing impediments.
* Designing digital menu images and videos for restaurant digital
signage that effectively showed menu pictures with items
prices.
* Aligning IT infrastructure with current and future business
requirements and objectives.
IT Support
Food and Entertainment Member of Fawaz Al Hokair Group -
Riyadh Saudi Arabia ( www.fawazalhokair.com | www.foodandent.com )
Providing POS Support to over 60 restaurants across multiple
brands in Riyadh Region (including day-to-day and
frequent/major menu programming requests). Troubleshooting
network connectivity, installation, and configuration of POS-
ALOHA systems.
* Responsible for troubleshooting workstations, networks,
software applications, phones, POS, Aloha applications, Email
and other technologies.
* Serve as the first point of contact for technical assistance over
the phone, email and/or via any electronic communication
* Ensure smooth daily Restaurants operations related to POS
updates and support creating new items, recipes, new
promotions.
* Installing and configuring the POS cash machines, printers,
cash drawers to set up in the restaurants.
* Worked closely with software suppliers to resolve operational
issues
* Responsible for managing the Aloha & POS system back-end
programming like making new (promotions, modifiers, items,
Panels, price changes etc.) + ISP (In Store Processing) system
(store inventory like Tracking item, recipes, DSD supplier etc.)
* Providing sales and other analytical reports from EDSS
(Reporting tool) to different department as per there
requirements.
Technical Support
Raem Group (Al-Khobar K.S.A) www.raemgroup.com - Al-Khobar
Saudi Arabia ( www.fawazalhokair.com | www.foodandent.com )
(Placing customers order for selling and
purchasing of shares).
* Using a charting and stock exchange software to execute
trades in F&O.
* Maintaining trading diaries and net positions on daily basis (at
end of the day).
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