Researcher
Eolas International
Total years of experience :21 years, 3 Months
Auditing FMCG Product to improve the quality of Packaging and labeling.
Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal departments to provide best to customers.
Key Accomplishments:
• Managed a high-volume workload within a deadline-driven environment. Consistently met performance benchmarks in all areas (speed, accuracy, volume).
• Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
• Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
• Successfully used accounting software on a daily basis for billing, posting payments and receipts in addition to processing monthly payroll.
• Successfully diffuse volatile customer situation, one that resulted in the 1, 60, 000 AED in a single day.
• Awarded with the Employee of the Month for commitment to going above and beyond the call of duty on a regular basis.
• Viewed as an exceptional team player, successfully supported an understaffed situation, whenever required by company.
Handle staff requirements and issues in terms of networking and small programs development to support office work.
Key Accomplishments:
• Professional to use MS Office(Word, Power Point, Excel)
• Office Documentation and application development.
• Installation and troubleshooting
Handle customer inquiries, reservation questions, tickets, hotel reservation.
Key Accomplishments:
• Interacting with airlines for special fares.
• Assist for tourism and travel in form of tickets, visa or hotel booking arrangement.
• Manage work load within deadlines.
• Provide best deal package to customer for travel.
The University of Lahore, Pakistan (Recognized by Higher Education Commission) i earned scholarship in each semester due to study.