Senior IT Consultant
MetaSurge Media
Total years of experience :16 years, 9 Months
• Ensuring alignment of multiple projects with strategic objectives and manage all aspects of projects
• Demonstrating innovation, teamwork and excellence while creatively and analytically solving problems
• Helping to establish and improve organization practices, policies, tools, templates, and partnerships
• Developing detailed project plans and estimates for all project phases
• Procuring the necessary resources to meet project objectives within the planned timeframe
• Leading weekly project management team meetings & manage the day-to-day project activities
• Developing project plans that identify resource and budgetary needs
• Hosting project meetings at least once a week with respective team members and managers
• Providing feedback, advice, project updates and encouragement to team members
• Managing deadlines and pushing the team to ensure timelines are met
• Tracking and reporting on project success criteria, metrics, test results, and deployment activities
• Coordinating with vendors and suppliers for vendor evaluation process.
• Responsible for managing the overall FlexCube Core Banking Roadmap (Functional and Integration changes), related to bank wide Business Units including the following Regulatory/Compliance Work Stream & Operations Work Stream
• Managing the Central Bank regulatory & compliance requirements related to Core Banking changes raised by the Regulatory Units as part of the CB Regulatory Announcements
• Analyzing the changes requested to the existing Core Banking system, understanding business requirement from impacted stakeholders
• Define and document project scope, goals and deliverables that support business goals in collaboration with stakeholders and maintain all Project related documents in the Enterprise Project Management tool
• Understanding the business needs and priority for each of the Core banking initiative and translate into the Overall delivery Roadmap. Upon Release Bucket finalization, the Project Plan will be share with the respective stakeholders.
• Understanding the changes and mapping their requirement to the modules in FlexCube, assisting the stakeholders to understand data required by FlexCube system through Integration from different systems.
• As part of requirements gathering process, also documented the Integration related requirements, FlexCube XML Gateway, Online interfaces or Batch Interfaces
• Worked with various existing Banking System Interfaces like ICCS (Image Cheque Clearing System), IVR, SMS Banking, Tablet Banking, Internet Banking, Mobile Banking for integration related requirements with Core Banking system
• Follow-up on with stakeholders on the overall progress and status of the project, including internal IT teams and Business teams.
• Leading the discussion and managing stakeholders, communications and change management process.
• Manage project delivery to ensure on-time, on-budget delivery of the intended business benefits across the function
• Set and continually manage project expectations with management, team members and stakeholders.
• Execution of Project management activities including discussion with Stakeholders, Preparation of Project Plan/UAT Plan, review Functional documentation, Effort/Cost estimations with Procurement, Resource/Task scheduling with IT Teams
• Scheduling bi-weekly PWG team meetings for reviewing project progress, discussion on pending issues and raising any possible risks, which can delay the Project timelines.
• Assisting Stakeholders to prepare Test Plans during the Pre-UAT phase in order to streamline the UAT timelines and assisting QA team with the sanity round.
• Assisting the Development team in mapping the Business Requirements to Functional Specification.
• Discussing the solution approach with all Stakeholders before freezing the Requirements and proceeding with the Cost Approvals and initiating the development.
•Providing comprehensive UAT support to all Stakeholders related to the FlexCube changes.
• Assist the users with the FlexCube Test environment access and product setup.
• Direct Interaction with all Stakeholders to solve unforeseen Issues and gaps, Data Issues, Environment & Access Issues during UAT and Go-Live.
• Ensure Compliance with Quality specifications during the Development process, Testing process, Deployment process and Project Handover process.
• Follow all Quality related Activities and Involved in supporting QA teams before Production Deployment.
• Involved in supporting Production Go-live issues as part of the Project Handover process.
Tools used: MS Project, EPM, JIRA, Confluence, HPSM, SharePoint, BO Reports & Dashboard, MS TFS, FlexCube Core Banking, SAS AML Online
• Worked extensively on both Pre-Sales and Designing projects for SME customers. Areas of proficiency include Requirements Gathering, Business Planning, Process Architecture Designing, and Capacity Planning for future growth.
• Assisted in the implementation of various Infrastructure Projects independently and in teams; thoroughly performed requirements analysis & solution designing for the clients
• Facilitate the Business requirements based on Business Initiative, prioritizing architecture designs
• Performed requirements gathering and analysis & documented Business Architecture and Business Process requirements.
• Applied structured approach for business architecture and methodology for designing the critical views of the enterprise.
• Extensive experience planning and deploying both business and IT initiatives
• Managed the IBM System Architect Fast Start implementation for Nakheel.
• Worked collaboratively with the Nakheel Enterprise Architects to create a Nakheel Meta Model.
• Conducted internal discussions with Architects on formulating Nakheel Architecture Framework and Standards.
• Developed a list of Architecture principles for Nakheel Enterprise Architecture.
• Member of the Nakheel IT Governance Steering Committee and Change Advisory Council.
• Identifying and managing Enterprise data changes for submission to the Enterprise Architecture repository.
• Managing the Architecture Information Repository and controlling of all Architecture artifacts.
• Received official IBM certified training on Enterprise Architecture and IBM System Architect
• Building successful working relationships around 360 degrees of the role, up to Executive level.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Applications: MS Office, MS Visio, MS Project, BMC Remedy, IBM System Architect, HP PPM, EverSuite DMS
• Acted as a liaison between management, users and developers.
• Conducted interviews with key business users to gain an understanding of the healthcare insurance industry and drafted workflow requirements
• Developed a Business Technical Requirements Documentation as per Sarbanes-Oxley compliance and healthcare regulations.
• Developed a detailed Test Plan outlining test resources, test cases, test scenarios, defects and bugs
• Conducted Gap Analysis for each of the review documents concerning the respective backend interface feed.
• Developed a MS Visio diagram which represented the batch cycle of claims processing for simplicity and better understanding for the business users and business managers.
• Worked closely with Senior Management to create Work-Breakdown Structure, Resource Breakdown Structure using MS Project and managed project and resources to accomplish company’s goal.
• Coordinated work plans between Project Manager and client using Microsoft Project; implemented and managed migration process and retested fixes; scheduled and tracked progress of team members during project all through to completion.
• Provided business support for pre-implementation and post-implementation for the performance testing verification.
• Assisted in the development of training materials for end users technology and process improvement.
• Organized cross training of team members and users (Claims Operations and Customer Service) to become more responsive and comfortable with the Claims Processing system.
• Worked and resolved all Production issues to make sure all systems are up and running with maximum output.
Applications: C++, SQL Server, MS Visio, RequisitePro, Rational Rose, Rational ClearCase, PlanView, Onyx, MS SharePoint, IBM Websphere.
• Worked with the business community of different departments to gather their report requirements.
• Performed GAP analysis between the current state and future data warehouse environment identifying data gaps and quality issues.
• Gathered, analyzed, & documented requirements.
• Worked closely with the users to understand their current state of information availability in and defined future needs based on analysis of business requirements, current state environments and gap analysis
• Developed and implemented processes and tools for requirements gathering, analysis, planning, tracking and delivery.
• Actively involved in Data Mapping of tables from Source system to Target system, including preparation of Entity Relationship Diagram.
• Collaborated with the QA team to ensure adequate testing of the system both before and after completion, maintained quality procedures, and ensured that appropriate documentation is in place.
• Facilitated discussions to help the business people anticipate future needs and opportunities.
• Developed timelines for project delivery, and managed projects and resources for a successful completion.
• Coordinated User Acceptance Testing according to the Test plans and Test cases.
• Conducted Training sessions to selected Operations Experts who in turn educated Telecom Analysts and Telecom Traffic Reps to effectively use the system.
• Developed Training materials and manual for company employees.
Applications: MS Word, MS Excel, MS Access, HP OpenView, RequisitePro, Rational ClearQuest, Brio, TomCat(Ticketing System), UNIX, NetRac, Call Care Browser.
• Served as the first line of technical support between the company and its clients
• Developed front-end functional specification documents based on reporting requirements.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams and OOD using UML.
• Auditing and updating DNS entries for all servers, and also updating server inventory database.
• Utilized Nagios Network Monitoring and Cricket Stat Collection System to keep track of network activities and statistics
• Performed network security audit using the GFI LANguard Network Security Scanner (N.S.S.) application
• Proactively found and addressed issues, without waiting for tasks to be assigned
• Worked with switches to map IP addresses with MAC addresses and updating all switching ‘host Information’.
• Used stored procedures and SQL queries to extract, analyze and reconcile data using SQL Server 2000
• Developed test scenarios and implemented test plan, providing key input in working with users in defining project and system requirements.
Applications: MS Office, SQL Server 2000, UNIX, MS Windows, GFI LANGuard, Nagios Network Management, Cricket (Stats Collection System).
• Worked in collaboration with the Ministry of Interior (DNRD) for the processing of visa application forms for Delegates and official visitors
• Coordination and liaising with the clients on all visa-processing requirements
• Handled all incoming visa inquiries on the Dubai 2003 Visa Hotline
• Responsible for coordination with all related suppliers and local staff and screening of all data to ensure requested information is accurate and in order.
• Coordination with the Security Committee and ensuring all details are received in a timely fashion and to ensure all process will flow in a smooth manner and facilitating easier management.
• Ensuring registration and printing of badges for all Delegates, Security and Local staff and providing a smoother allocation of resources for operational and logistic purposes.
• Analyze, plan, develop, and document computer programs, applying knowledge of programming techniques and computer systems.
• Convert project specifications into sequence of detailed instructions and logical steps.
• Developed the modules for giving users, different access levels depending upon their user profiles.
• Evaluated user needs for new and modified programming.
• Developed procedures to provide technical support
• Formulate plan and outlining steps required to develop the program using structured analysis and design.
• Assist users in troubleshooting system operations problems.
• Responsible for system testing and maintenance
Applications: MS Windows 2000, MS Office, Sybase, C++, MS Visio
Completed Bachelors Degree fromRutgers, State University of NJ / NJ Institute of Technology (Joint Program) with a GPA of3.3