Datacenter Administrator
Microland
Total years of experience :9 years, 5 Months
o Handling tickets and client escalations, incident identification and RCA. Incidents are logged by client through GE Service now and resolved within the SLA
o Support business on the commissioning of new Devices or Racks
o Work with Service provider to ensure for proper power provisioning as per requirement
o CMDB maintenance verification of hosted devices details for availability & accuracy in CMDB
o Process adherence compliance with procedures and process which are released from time to time by GE
o Attend group meetings in case support required for change/incident
o Working with vendors & service providers for smooth operations of Datacenter.
o Installation of new devices like switches, routers, servers and firewalls and providing remote support configuration and implementation of network devices
o Monitored the daily operations of various systems in the data center for an assigned shift using designated system utilities and programs. Followed established procedures, troubleshooting system errors and referring to management on resolving problem
o Having regular updates on tape and media management in the data center.
o Support during any change activity (Network infra/Facility infra)
o Working with DC facility & other teams to ensure service restoration.
Recording the incidents in the template with RCA. Monitor to note for repeating of incidents.
o Maintaining reports likes Shift Metrics, Inventory management, Daily Dashboard Ticket summary, Power readings and other reports.
o Materials management and data maintenance with 100% accuracy
o Work on DC requests on daily basis.
o H&F support to be provided based on the requests raised, record the same and ensure to communicate and update team. Trouble shooting end to end network link, diagnosing and resolving network related issues.
o Client deployment facilitations with basic services like floor planning, capacity verification with limited scope.
o Coordinated with end user business requirements to ensure that the processing of their daily work was completed on time and error free.
o Commissioning and decommissioning of device based on ALDEA request
o Creating compact database in DOMS portal for asset tracking and day to day audits
o Access process and management in DC.
o Preparing daily status report and inventory Management.
Projects
Title : National Games
Client : Government of Kerala
• Technical Support in National Games 2015.
• LAN , WAN Installation and Maintenance of the National Games Network Infrastructure
• Worked on trouble Shooting LAN/WAN Infrastructure
• Implementation and configuration of the Routing and Switching protocols like BGP.
• Hands on Experience in Routers, Switch models like 2950, Access points MSM460, HP outdoor Antennas.
• Configurations and simple troubleshooting of ACER Laptops, HP Printers.
Title : Network Implementation and Video Surveillance
Client : ISRO, VSSC
• Network Design and implementation with network cameras.
• Installation of switch, Servers, Cameras and other network Equipment.
• Managing Digital video software for cameras.
• Operated all Surveillance Cameras, Monitors and other equipment.
Projects
Title : National Games
Client : Government of Kerala
• Technical Support in National Games 2015.
• LAN , WAN Installation and Maintenance of the National Games Network Infrastructure
• Worked on trouble Shooting LAN/WAN Infrastructure
• Implementation and configuration of the Routing and Switching protocols like BGP.
• Hands on Experience in Routers, Switch models like 2950, Access points MSM460, HP outdoor Antennas.
• Configurations and simple troubleshooting of ACER Laptops, HP Printers.
Title : Network Implementation and Video Surveillance
Client : ISRO, VSSC
• Network Design and implementation with network cameras.
• Installation of switch, Servers, Cameras and other network Equipment.
• Managing Digital video software for cameras.
• Operated all Surveillance Cameras, Monitors and other equipment.
• B. Tech Electronics and communication Engineering Kerala University (6.69 CGPA) 1st Class • Higher Secondary Education (CBSE board 74.8% ) 1st Class • Secondary School Education (CBSE board 73.4 % ) 1st Class.
