Branch Operations Manager
Soneri Bank Limited
Total years of experience :13 years, 8 Months
Manage and Supervise overall branch operations includes all administrative supervision branch budget staff management customer services and quality assurance etc.
Ensure smooth conduct of branch operations to achieve the desired efficiency and consistency in light of Tameer policies and procedures with a view to achieve high standard of quality and excellence in all fields.
Assess the cash requirements in view of the branch activities for the prospective days and put up demand to HOPS and COPS while ensuring sufficient time for delivery
Advise the BM on idle cash and arrange its transfer to the HO/assigned bank/inter branches.
Supervise movement of cash in and out of the branches to ensure the safety and integrity of the system.
Continuously review the risk to the cash area and the safety of the branch, arrange/advise due precautions/measures for overall safety and integrity.
Ensure the cash loading and service ability of ATM at all times within assigned service indicators.
Supervise complete operational functions of the branch including all reports and returns connected with it.
Ensure effective control environment with focus on compliance of Prudential and other regulatory instructions.
Take ownership of the branch compliance, Audit and self assessment functions. Ensure that the branch is ready at any time to undertake the review and audit by Internal / External / SBP Auditors.
Manage cash area effectively to provide service in light of the quality indicators and maintain the integrity of function at all time.
Take particular training measures to improve the delivery and performance of Cash officers and achieve the standards specified by the business in cash area.
Undertake effective disbursals of loan accounts subsequent to the availability of authentic documents and the presence of the customers.
Coordinate the repayments schedules and ensure execution of the repayments on due date.
Undertake opening and closing of the branch as per process and ensure Joint custodial of cash vault with no procedural slippages.
Take on charge all the security documents like cheque books, drafts, ATM cards or other such instruments and arrange its custody and usage as per the policy.
Deduct and submit all bonafide taxes, withholding taxes, or other levies and arrange their deposit with SBP as per the policy. Carry out all reporting in this field to the Head Office /regulators.
Supervise Signature scanning and upload the system at the time of opening account.
Approve signatures and thumb impressions in case of any doubt raised by any of the cash officers.
Review tellers limits and approve when beyond their assigned limits.
Take all measures to accomplish the branch objectives.
Arrange to dispatch the client statements as per policy.
Operate within assigned budget and promote savings and frugality in business functions.
Take ownership of the branch premises and ensure its cleanlines and upkeep compatible with Tameers image.
Undertake to prepare the contingency plan for COB and ensure its implementation.
Serve as the back up to the BM.
Functional Efficiency Table which indicates the quality parameter for the concerned areas is attached.
Demonstrate high level of commitment and add value to build the culture for service of the micro finance customers.
Petty Cash custodian control & manage branch expenses.
Resolve IT issues at branch.
Effective use of all softwares used for consumer & commercial services.
Effective use of IR (International Remittance) applications and make sure its reconciliation all the time.
Serve customers for Easy Paisa, Xpress Money, Money Gram, Placid, May Bank Transactions as per their requirements.
Undertake review of customer profile including KYC/HVT/AML.
Bachelors of Arts B.A. Subjects included Economics, International Relations, Political Science.