Engineer
Etisalat
Total years of experience :11 years, 8 Months
Daily job scheduling and supervising the day to day development of underground, indoor, jointing /splicing, testing, ONT Installation (FTTH project) and handle technical complains for Business, Enterprise, Government, Etisalat lines, VIP and consumer customers.
Insuring the response to emails, tickets, technical support to field staff and act as primary point of contact for escalation & outages.
Provides Service Provisioning via FTTH for customer requirement such as Voice, High Speed Internet ADSL, IPTV, PABX Lines ISDN BRI, Business in a box, eLife Products (Dual Play/Triple Play).
Provides technical support as a field staff to the business customers by coordination with ETISALAT NOC team and Technical department in resolving technical issues & concerns.
Responsible for generating and submission of commissioning
Reports/documentation for every completed services/complains.
Responsible for managing Dispatch Centre KPIs/SLAs
Responsible for supporting the company’s customers at levels-2 as a part of Wimax Back hand team. Ensuring that all hardware and software is configured and installed correctly in order that customer will enjoy internet services without any issues.
configuring servers, documenting procedures, researching technical issues, guiding customers, and handling product change requests.
Participated in team meetings weekly, ask questions and provide input on case backlog, technical process, and new processes within the department.
Provide root cause analysis for customer's storage appliance/equipment failure
electronics and TELECOMMUNICATIONS