Sitwat Mushtaq

• Preparation of crew timesheets, payroll preparation & processing through WPS. • Employees on-boarding & off boarding process • Offer letters, employement contracts, and deal in visa processing (MOL, labor card, medical test, visa stamping, Emirates ID) • Assets handover/takeover documented process (Company sim, vehicle, uniform) • Monitoring through online portals, usage of fuels & parking. • Issuing memos, circulars & warning letters, termination • Annual leave & ticket issuance for entitled employees. • Managing and filing employment contracts & employee documents. • Recruitment by preparing job descriptions, posting ads and managing the hiring process • Communicating with staff about issues affecting their performance • Ensuring accurate and proper record-keeping of employee information in electronic and digital format. • Updating HR policies

Updating database on CRM/Monday.com on daily basis if required in regards arrangement letters, proposals and leads. • Filing the vendor registration forms, Meeting minutes, Documentation and filing system. • Stationary Management, Administrative duties such as filing, typing, copying, binding, scanning • Instructing office boy for Hygiene cleanliness. • Maintain contact lists and staff directory, office supplies stock and placing orders. • Screening interview of candidates, candidate’s assessment, updating HRM records on Zoho CRM, preparing employees contract. • Finding out the relevant CVs for required vacant position. • Maintain the list for new employee, creation of email Id, access and configuration to printer, and relevant IT tasks for laptop, e-signature and apps/software installation and configuration. • In touch with other marketing and IT team for posting ads or required posts on social media. • Produce and share correspondence memos, letters, and forms

Handle all tenants/retailers requests concerning to NOCs, permits and ensure that it is processed on a timely basis for issuance. Maintaining the trackers for all F & B & Non-F & B issuance correspondence, Trade license, Insurances, Pest control, Grease Trap & Kitchen hood annual maintenance contract of Both Mall projects Bay Avenue & Bay Square Malls. Taking notes on weekly observations of Mall issues and informing the concern retailers/tenants to rectify the issues. Follow ups & manage schedules and deadlines of given tasks, conduct clerical duties, generating tax invoices, including filing, answering phone calls, responding to emails and preparing documents. Answering incoming calls, taking messages and re-directing calls as required. Dealing with email enquiries. Ensure operations of retails adhere to policies and regulations. Making presentations & giving proposals. Provide all necessary data / reports on a periodic basis pertaining to center operations to the Senior / Manager Operations for review, resolution of issues and prompt decision making. Prepare and issue retailers notices, marketing & other circulars, warning and penalty notice as advised by mall manager. Handle concerned queries and complaints from retailers when received in the Mall and through customer service. Organizing, arranging and coordinating meetings.

• Arranged travel, meetings, appointments & general calendar for the CEO • Prepared reports, memos, letters and other documents for the CEO • Established efficient workflow processes, monitored daily productivity & implemented modifications to improved overall effectiveness of personnel & activities for FM Radio • Processed travel expenses & reimbursement, created ads & conducted auditions of candidates. • Reserved the conference/meeting rooms • Managed & updated the employees’ database • Posted ads for new hiring on social media & live announcements • Conducted auditions, hiring the candidates’ base on their confidence, vocal quality & knowledge • Hosting live draws and competitions & sponsor programs • Trained employees for on air programs by establishing and conducting orientation and training programs