Mohamad Naouf

 Currently handling Microsoft Dynamics NAV implementation
 Handling all operations including customer service
 International and local Procurement, Supply chain and logistics
 Warehouse and inventory management
 Order management, quotations, and recording of transactions
 customer service, order fulfilment and relationship management
 Social media and e-commerce management
 Public relations for all government processes transactions

Coordinate IT operations related to user support, vendor selection, and procurement. Oversee order management systems to ensure efficient application of resources to energise corporate growth.
Key Achievements:
 Initiated negotiations with different vendors to acquire a POS system integrated with the existing ERP and CRM System
 Handling IT Support Incidents, IT Improvements, and Changes across 10 different outlets
 Handling suppliers, logistics, and procurement processes.
 Handling E-Commerce, online advertising, and analytics

Demonstrated expert adaptation of ERP and Other Applications by providing implementation support, exceptional user support, training, documentation, manuals, guides, and modelling/implementing business processes. Communicated with end users to improve functional knowledge of enterprise applications across all departments, ensuring maximal efficiency of user error/bug reporting.
Key Achievements:
 Understanding existing solution, Requirements Elicitation, performing GAP analysis, Item Tracking, UAT, Process Modelling, Roles and Responsibility Matrix, Backlog Management etc..
 Technical and Functional Specs documentation, Data Flow Diagramming, Requirements Validation.
 Prepare, conduct, and wrap-up brainstorming sessions, stakeholder interviews
 Crafted unique methods to improve user issue resolution that generated a 40% reduction in Service Level Agreements (SLA).
 Substantially enhanced team technical and functional expertise by creating knowledge transfer material and sessions for all members in the support team.
 Initiated an effort to create training manuals and quick reference guides for users and to deliver trainings to key users.
 Utilised strategic data analysis to reduce occurrence of bug reports by pre-emptively addressing user’s needs through sophisticated knowledge transfers.
 Contributed to custom ERP solutions by providing fit gap analysis, change management, control testing, and defining user security roles.
 Directed significant decrease in system incidents by guiding knowledge transfers.
 Received an “Exceeded Expectations” rating in the year 2014.

Key Responsibilities:
 Formulating and constructing functional forms, smart lists, menus, task lists and functional modules to support Revenue, HR, OPEX and CAPEX in planning and budgeting of the department to ensure smooth functioning of the organization in an efficient and effective manner.
 Spearheading an array of activities pertaining to building/editing dimensions and their settings throughout project life-cycle on both Hyperion Planning and Essbase, subsequently loading data and Metadata on both Planning and Essbase for better workflow.
 Designing and developing of UPK’s, Tutorials for Data Load process and other Essbase functionalities to consistently chart out long term goals and objectives.
 Developing training programs including an interactive animated tutorial and improving overall work performance of employees.
 Planning and composing a detailed course guides and training documents to facilitate the user’s in understanding the complex product features to perform tasks more efficiently.
 Spearheading and maintaining customer support during post development and implementation to ensure smooth implementation of the work within the given time constraints.
 Obtaining scheduled offsite, incremental and backups by means of LCM, hence supporting delivery of project schedule throughout the project life cycle.
 Communicating product features and benefits to clients resulting in long term loyalty, thereby providing them with user productivity kit demonstrating key product features, including high details and functionality of the system to ensure smooth workflow.
 Planning and executing online and offline training sessions for the clients on the product usage, consequently cooperating with the clients via email and phone calls for follow ups and clarifications, thus supporting end users for accomplishing greater operational effectiveness/ efficiency.
 Extending system administration and creating/editing of users and security filters equally on Hyperion Planning and Essbase, simultaneously creating and editing business rules on Hyperion Calculation Manager to accomplish organizational objectives.
 Keeping abreast of latest technological advancements and utilizing the potential of the same to respond to the distinctive needs of the organization.
 Managing department for various projects by coordinating laterally between diverse technical teams and vertically across management hierarchy to seamlessly implement - project roll outs and process enhancements.
 Associating comprehensively in the development process of “current situation” document, system design document, scoping document and various other documents connected to project life cycle and accordingly assisting the project manager for smooth project execution.
 Monitoring the documentation of details, preparing minutes of the meeting and overseeing emails, thus ensuring all information is precisely obtained from the client ascertaining better work flow.
 Promoting customer relations by providing premier customer satisfaction, developing a good rapport with the customer base and responding promptly to customer issues/problems.