Farwa خان

Customer Service & Rental Coordinator·Ezy Track Car Rental

الإمارات العربية المتحدة

بكالوريوس, Business Administration And Commerce

الخبرة العملية

مجموع سنوات الخبرة: 8 سنوات, 4 أشهر

Customer Service & Rental Coordinator

يناير 2025 - حتى الآن

Ezy Track Car Rental

دبي، الإمارات العربية المتحدة

يناير 2025 - حتى الآن

• Managed vehicle bookings, rental agreements, and customer documentation.
• Handled customer inquiries via phone, email, and walk-in clients.
• Coordinated vehicle delivery and return inspections.
• Maintained rental records, payment tracking, and contract renewals.
• Resolved customer complaints and ensured high satisfaction levels.
• Supported administrative tasks including reporting and data entry.

مجال الشركة:: خدمات الدعم الإداري

Customer Support and HR Executive

يونيو 2023 - أغسطس 2025

Language Services UK Limited

إسلام أباد، باكستان

يونيو 2023 - أغسطس 2025

Provided multilingual customer support via email, phone, and chat.

Managed recruitment: job postings, screening, and interview coordination.

Maintained HR documentation and employee records; assisted onboarding.

Coordinated training sessions and liaised between clients and interpreters.

Ensured timely resolution of queries and scheduled services across time zones.

مجال الشركة:: خدمات الدعم التجاري الأخرى
الدور الوظيفي:: الإدارة

Customer Support & HR Executive

يناير 2023 - يناير 2025

Language Services UK

إسلام أباد، باكستان

يناير 2023 - يناير 2025

• Provided multilingual customer support to international clients via email, phone, and live chat.
• Supported end-to-end recruitment processes including job postings, CV screening, and
interview coordination.
• Maintained employee records, HR documentation, and confidential personnel files.
• Assisted with onboarding new hires and coordinated training sessions.
• Ensured timely resolution of client queries and complaints.

مجال الشركة:: خدمات الدعم التجاري الأخرى
الدور الوظيفي:: تكنولوجيا المعلومات

Customer Service Agent

أبريل 2021 - يونيو 2023

Serene Airline

إسلام أباد، باكستان

أبريل 2021 - يونيو 2023

Managed check-in counters, boarding passes, and travel document verification.

Assisted passengers with flight changes, upgrades, and luggage concerns.

Coordinated with airport security and ground staff for compliance.

Provided special assistance for passengers with reduced mobility.

Resolved real-time travel queries and complaints efficiently.

مجال الشركة:: خدمات دعم الطيران
الدور الوظيفي:: الخدمات المساندة

Customer Service Agent

يناير 2021 - يناير 2023

Serene Air

إسلام أباد، باكستان

يناير 2021 - يناير 2023

• Managed passenger check-in counters and travel documentation verification.
• Assisted passengers with flight changes, baggage issues, and special requests.
• Delivered excellent customer service in high-pressure airport environments.
• Coordinated with airport security and operations teams.

مجال الشركة:: شركات الطيران
الدور الوظيفي:: خدمة العملاء ومركز الإتصال

Customer Care And HR Officer

مارس 2018 - مارس 2021

ATI Technologies

إسلام أباد، باكستان

مارس 2018 - مارس 2021

Conducted end-to-end recruitment: job postings, resume screening, interviews, and offer letters.

Maintained attendance records, payroll data, and HRMIS system updates accurately.

Organized onboarding processes, training sessions, and employee engagement activities.

Addressed employee grievances, ensured compliance with company policies and labor laws.

Handled internal and client-facing customer service requests efficiently.

Provided support in resolving client queries, managing complaints, and maintaining high satisfaction.

Assisted in office administration and coordination between departments.

Prepared reports, performance evaluations, and supported audits.

مجال الشركة:: خدمات تكنولوجيا المعلومات
الدور الوظيفي:: الموارد البشرية والتوظيف

التعليم

University Of Central Punjab

أبريل 2018

بكالوريوس، Business Administration And Commerce

باكستان

University of Central Punjab

يناير 2018

بكالوريوس، Accounting

باكستان

Skills

Quick Learning

Expert

Multitasking

Expert

Typing Skills

Expert

Communications

Expert

Management

Expert

Office Work

Expert

Financial Accounting

Expert

Management

Expert

Office Administration

Expert

Administration

Expert

Office Management

Expert

Marketing

Expert

Mail

Expert

Microsoft Excel

Expert

Microsoft Office

Expert

Microsoft PowerPoint

Expert

Accounting

Expert

Reconciliation

Intermediate

Customer Service

Expert

Teamwork

Expert

Employee Relations

Expert

Human Resources

Intermediate

HR Management

Intermediate

Typing

Expert

Teamwork, communication, command of MS Word Excel, management, quick learner, multi-tasking.

Expert

Receptionist

Expert

Secretarial

Expert

Front Office

Expert

Data Entry

Expert

Project Management

Expert

Payroll

Intermediate

Preparation

Expert

Recruitment

Intermediate

Training

Expert

Customer Care

Expert

Call Center

Expert

Sales

Intermediate

Administrative

Expert

Performance Management

Expert

Customer Service Management

Expert

Team Management

Expert

Business Development

Expert

CLIENT SERVICES

Intermediate

COORDINATING

Intermediate

CUSTOMER SERVICE

Intermediate

DETAIL ORIENTED

Intermediate

HUMAN RESOURCE MANAGEMENT

Intermediate

LEASE CONTRACTS

Intermediate

ONBOARDING STRATEGIES

Intermediate

PAYROLL ADMINISTRATION

Intermediate

PLANNING

Intermediate

RESERVATIONS

Intermediate

Quick Learning

Expert

Multitasking

Expert

Typing Skills

Expert

Communications

Expert

اللغات

الأوردو

اللغة الأم

الانجليزية

متمرّس

الباشتو

اللغة الأم

الهوايات والاهتمامات

Reading books, searching about different things, travelling.

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Farwa خان

مشاركة سيرتي الذاتية

الخبرة العملية

Customer Service & Rental Coordinator

Customer Support and HR Executive

Customer Support & HR Executive

Customer Service Agent

Customer Service Agent

Customer Care And HR Officer

التعليم

University Of Central Punjab

University of Central Punjab

Skills

اللغات

الأوردو

الانجليزية

الباشتو

الهوايات والاهتمامات

Reading books, searching about different things, travelling.