Bayt.com

Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
Thank you. Your report has been submitted and will be reviewed shortly.
Farwa Aftab, Customer Service & Rental Coordinator

Farwa Aftab

Customer Service & Rental Coordinator·Ezy Track Car Rental

United Arab Emirates

Bachelor's degree, Business Administration And Commerce

Work experience

Total years of experience: 8 years, 4 months

Customer Service & Rental Coordinator

January 2025 - Present

Ezy Track Car Rental

Dubai, United Arab Emirates

January 2025 - Present

• Managed vehicle bookings, rental agreements, and customer documentation.
• Handled customer inquiries via phone, email, and walk-in clients.
• Coordinated vehicle delivery and return inspections.
• Maintained rental records, payment tracking, and contract renewals.
• Resolved customer complaints and ensured high satisfaction levels.
• Supported administrative tasks including reporting and data entry.
Company industry:
Administration Support Services

Customer Support and HR Executive

June 2023 - August 2025

Language Services UK Limited

Islamabad, Pakistan

June 2023 - August 2025

Provided multilingual customer support via email, phone, and chat.

Managed recruitment: job postings, screening, and interview coordination.

Maintained HR documentation and employee records; assisted onboarding.

Coordinated training sessions and liaised between clients and interpreters.

Ensured timely resolution of queries and scheduled services across time zones.
Company industry:
Other Business Support Services
Job role:
Management

Customer Support & HR Executive

January 2023 - January 2025

Language Services UK

Islamabad, Pakistan

January 2023 - January 2025

• Provided multilingual customer support to international clients via email, phone, and live chat.
• Supported end-to-end recruitment processes including job postings, CV screening, and
interview coordination.
• Maintained employee records, HR documentation, and confidential personnel files.
• Assisted with onboarding new hires and coordinated training sessions.
• Ensured timely resolution of client queries and complaints.
Company industry:
Other Business Support Services
Job role:
Information Technology

Customer Service Agent

April 2021 - June 2023

Serene Airline

Islamabad, Pakistan

April 2021 - June 2023

Managed check-in counters, boarding passes, and travel document verification.

Assisted passengers with flight changes, upgrades, and luggage concerns.

Coordinated with airport security and ground staff for compliance.

Provided special assistance for passengers with reduced mobility.

Resolved real-time travel queries and complaints efficiently.
Company industry:
Aviation Support Services
Job role:
Support Services

Customer Service Agent

January 2021 - January 2023

Serene Air

Islamabad, Pakistan

January 2021 - January 2023

• Managed passenger check-in counters and travel documentation verification.
• Assisted passengers with flight changes, baggage issues, and special requests.
• Delivered excellent customer service in high-pressure airport environments.
• Coordinated with airport security and operations teams.
Company industry:
Airlines
Job role:
Customer Service and Call Center

Customer Care And HR Officer

March 2018 - March 2021

ATI Technologies

Islamabad, Pakistan

March 2018 - March 2021

Conducted end-to-end recruitment: job postings, resume screening, interviews, and offer letters.

Maintained attendance records, payroll data, and HRMIS system updates accurately.

Organized onboarding processes, training sessions, and employee engagement activities.

Addressed employee grievances, ensured compliance with company policies and labor laws.

Handled internal and client-facing customer service requests efficiently.

Provided support in resolving client queries, managing complaints, and maintaining high satisfaction.

Assisted in office administration and coordination between departments.

Prepared reports, performance evaluations, and supported audits.
Company industry:
IT Services
Job role:
Human Resources and Recruitment

Education

University Of Central Punjab

April 2018

April 2018

Bachelor's degree, Business Administration And Commerce

Pakistan

University of Central Punjab

January 2018

January 2018

Bachelor's degree, Accounting

Pakistan

Skills

Quick Learning

Expert

Multitasking

Expert

Typing Skills

Expert

Communications

Expert

Management

Expert

Office Work

Expert

Financial Accounting

Expert

Management

Expert

Office Administration

Expert

Administration

Expert

Office Management

Expert

Marketing

Expert

Mail

Expert

Microsoft Excel

Expert

Microsoft Office

Expert

Microsoft PowerPoint

Expert

Accounting

Expert

Reconciliation

Intermediate

Customer Service

Expert

Teamwork

Expert

Employee Relations

Expert

Human Resources

Intermediate

HR Management

Intermediate

Typing

Expert

Teamwork, communication, command of MS Word Excel, management, quick learner, multi-tasking.

Expert

Receptionist

Expert

Secretarial

Expert

Front Office

Expert

Data Entry

Expert

Project Management

Expert

Payroll

Intermediate

Preparation

Expert

Recruitment

Intermediate

Training

Expert

Customer Care

Expert

Call Center

Expert

Sales

Intermediate

Administrative

Expert

Performance Management

Expert

Customer Service Management

Expert

Team Management

Expert

Business Development

Expert

CLIENT SERVICES

Intermediate

COORDINATING

Intermediate

CUSTOMER SERVICE

Intermediate

DETAIL ORIENTED

Intermediate

HUMAN RESOURCE MANAGEMENT

Intermediate

LEASE CONTRACTS

Intermediate

ONBOARDING STRATEGIES

Intermediate

PAYROLL ADMINISTRATION

Intermediate

PLANNING

Intermediate

RESERVATIONS

Intermediate

Quick Learning

Expert

Multitasking

Expert

Typing Skills

Expert

Communications

Expert

Languages

Urdu

Native Speaker

English

Expert

Pushto

Native Speaker

Hobbies and interests

Reading books, searching about different things, travelling.