Insider Sales Representative
Edutech
Total years of experience :2 years, 10 Months
Generate leads for the company through database, internet, search engines and other tools.
Handle inbound prospect calls and convert them into sales.
Deliver demos and sales presentations (online and in-person when required).
Maintaining database of prospects of the company.
Fixing appointments with clients.
Using CRM tools for documentation and communication with clients.
Maintaining strong relationship with clients.
Market research and analysis.
➢ Technical and non-technical support for Cisco Systems Inc.’s global supply chain management.
➢ Handling support cases from EMEA, APAC, US and Canada region.
➢ Conducting huddle for new hires.
➢ Auditing cases to ensure there is zero error from our site.
➢ Creating daily, weekly and monthly reports using Salesforce CRM regarding the cases worked on the site.
➢ Sending detailed report of all the cases closed in APAC region to the regional head of the company.
➢ To ensure all the cases are resolved within the specified timeframe (SLA).
➢ Integrating various data using ERP software.
➢ Ensure 100% customer satisfaction.
➢ Finding root cause analysis if customer dissatisfaction arises.
➢ Providing support for partners and distributors in order booking and order modification whenever manual support is necessary.
➢ Modifying the configuration of the products for the customer if and when required using oracle applications.
➢ Engaging with various cross function team/ 3rd party freight forwarders (3PL) to ensure the goods/ services are delivered/ provided in a timely manner.
➢ Create Return Material Authorization (RMA) and credit note for the damaged/ lost/ under and over shipments after verifying the same, and to obtain approvals from the necessary teams.
➢ Engaging with the customs authority of the county for shipments on hold.
➢ Obtaining all the necessary certificates from the concerned internal and external (government agencies) for export purpose.
Bachelor of Computer Application- Computer Fundamentals Electronics Programming Concepts - Using ‘C’ Electronics Lab Programming Concepts - Using ‘C’ Lab OOPS Using C++ Data Base Management System OOPS Using C++ Lab Data Base Management System Lab Mathematics Operating Systems Data Structures Using ‘C’ Numerical Analysis & Linear Programming Data Structures Using ‘C’ Lab Numerical Analysis & Linear Programming Lab Data Communications & Networks Visual Programming UNIX Programming Visual Programming Lab UNIX Programming Lab Software Engineering Computer Architecture Banking & Insurance JAVA Programming Soft Skills & Personality Development Lab Design & Analysis of Algorithms Systems Programming Computer Graphics Web Programming