Fasih الهاشمي

Working in an IT service-based company as a Sr. Business Analyst where most of the projects are Public
Welfare Projects headed by the Indian Government.
Worked On-Site with the Ministry of Education and Information Technology (MEITY), Government of
India, on multiple public welfare projects and represented the Ministry at the prestigious G20 Event
showcasing Digital India to the World.
Currently Associated with multiple Public Welfare Projects and Domains as:
o DIKSHA - Digital Infrastructure for Knowledge Sharing is a national platform for school
education, an initiative of National Council for Educational Research and Training (NCERT).
o MY BHARAT (YUVA)- Initiative of Ministry of Youth Affairs & Sports to empower Indian youth
through social mobility, educational equity, and practical skills. An Intensive learning and
career growth platform for the Youths of India.
o LokOS - A comprehensive BFSI and PFMS Solution to enable Rural Livelihood Growth
through financial intermediation. An initiative of the Ministry of Rural Development.

Working in an Australian mid-sized product-based IT company as a Business Analyst.
Serving as a liaison between the Stakeholders and Internal teams.
● Experience in converting business requirements into functional requirements, created
Functional Requirement Document (FRD) and User Stories.
● Translated business user concepts and ideas into comprehensive business requirements and
design documents.
● Hands on experience with managing requirements of overseas (Australia and New Zealand
Region) clients.
● Involved in Sprint Planning, Daily Scrum Calls, Requirement meetings, and Product Demos.
● Participated in sessions with developer and QAs to ensure clarity and accuracy of their
understanding for a user story.
● Work closely with the project manager, to define and clarify the requirements for the features
to deliver against business objectives.
● Responsible for providing Business Analysis, Requirement Gathering & Analysis, Gap Analysis,
Customer Relationship Management & Technical support to the client and team members.

Primarily responsible for providing end to end Client Support, from Onboarding to Closure.
● Responsible for developing long-term positive customer relationships to increase customer
satisfaction and build brand loyalty.
● Ownership of the entire client servicing process includes successful onboarding, coordinating,
and closure.
● Direct coordination with the Sales and Marketing team, Social Media team and Content team
to get the marketing campaigns ready and running.
● Review and validate the marketing campaigns and to track, manage and analyse the campaign
performance and then take corrective actions.
● Prepare reports using data available and providing insights to the higher management
typically using Excel and PowerPoint.

Worked in a service-based IT company as a Business Analyst and handling US based Clients.
Played an active and lead role in gathering, analysing and documenting the Business
Requirements, business rules and technical requirements from the Clients for new
developments along with re-engineering and maintaining the existing ones.
● Constant engagement with the stakeholder regarding new updates and any issues in existing
projects.
● Hands on experience with managing requirements of US based clients.
● Direct coordination with the development team, design team and content team to get the
changes or any requirements updated within the stipulated time frame as per the
requirements of clients.
● Onsite client experience of activities like requirement gathering, data analysis, knowledge
transfer, integration, and project transition.
● Monthly Calculation and analysis of the Key Performance Indicator (KPI) and evaluation of
progress and reporting it to the client and higher management typically using Excel Reports
and PowerPoint Presentations.
● Handling the Customer Service department and providing timely support and solutions to the
users of the project.