eCommerce Manager
VendorsCorner FZE
Total years of experience :15 years, 0 Months
Monitoring the entire website activities and providing customer/supplier support via email, phone, and face to face training on the website when needed. Successfully developed the communication guideline that helped the support team to streamline customer acquisition process
Managing website, products content & providing all backend support to suppliers/customers. Successfully achieved to acquire 50+ suppliers and 300+ restaurants and completed 5000 product listings in 8 months
Performing organic site optimization (SEO) to rank up the site in the UAE Market and achieved to bring the site on the first page for mandatory keywords in 6 months.
Executing email marketing campaigns as per the business & customer needs & design social media calendar. Accomplished the strategy to focus on existing clients helped the company improved the retention rate & increased the customer onsite activities by 60% in 2 months
Managing 8 mid-career level resources having the worth of 50000 USD per year
Established and managing ISO 9001 qualified process that is capable of delivering 700+ technical content bullets in a month via single resource
Maintaining user-friendly guideline for publishing content that improves resources' work pace by 25 percent
Developed an automated QC process and successfully passed 6000+ content bullets through with 100 percent plagiarism-free content
Driving research strategies to optimize product key features by SEO techniques helped double the website traffic
Provided 24 x 7 client support to manage 100, 000+ product catalog from setup to launch
Helped Enterprise Delivery Manager to prepare weekly scorecard that summarizes production number on saleforce.com
Ensured an on-time delivery with 99.9 percent Quality by coordinating with vendor managers and production leads
Assisted account managers to strategize a customer-centric mindset across the company which improved client retention rate by 85 percent and design effective revenue model; subscription/custom etc
Prepared agenda and conducted conference calls on requirement gathering with international clients; control the meeting flow and ensure all items must be addressed
Acted as the point of contact to communicate time-sensitive and accurate information to all stakeholders
Prepared RFPs on client's problem by illustrating 'the BIG idea' and its significance, and derivable solution on MS-Visio/Word, Mind Map, canva.com etc
Monitored and tracked project’s progress and handled issues on a project tracking system - JIRA and Basecamp