Senior System Engineer
Openway Enterprise IT Solutions
مجموع سنوات الخبرة :17 years, 2 أشهر
--- Installation, configuration of Linux based servers (Mail, Web, Application, FTP, Storage, Firewall, VoIP).
--- Remote and on-site system administration of Linux boxes, work at the data centers and other projects.
--- Built optimized and patched Linux kernels and mission-critical daemons with CPU optimizations to provide functionality not available in stock kernels and software, performance and reliability.
--- Installation and configuration of automation servers like Cobbler and Kickstart.
--- Installation and configuration of monitoring softwares that allows performing statistical analysis of the cluster load.
--- Pro-actively monitored and administered production and development servers remotely and at the data center.
--- Reported and tracked customer affecting issues to customer help desks.
--- Provided 24/7 on call availability by means of cell phone and e-mail.
--- Researched new software and evaluated new hardware prior to using it in production.
--- Negotiated with vendors in cases of hardware failures or software issues.
--- Besides systems administration, was the point of technical contact for the developers and office PC support technician.
--- Installation of Linux servers : Installation and configuration of Linux based servers and tuning for specific requirements.
--- Administration Support: Administration of the servers and troubleshoot them when required.
--- Worked as the offshore primary contact for all application related activities.
--- Working closely with clients to log and respond requests, calls and emails .
--- Diagnosing and fixing problems in a timely manner and reporting status.
--- Escalating problems of a serious nature to other team or in the case of a critical outage arranging global conference to resolve the issue with various teams.
--- Monitoring and resolving alerts from automated monitoring systems.
--- Played key role in offshore.
First Class with Distinction