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FASLUL RAHAMAN, IT Support Engineer

FASLUL RAHAMAN

IT Support Engineer·Al Saaya Project

Qatar

Bachelor's degree, Information Technology

Work experience

Total years of experience: 7 years, 9 months

IT Support Engineer

July 2022 - Present

Al Saaya Project

Doha, Qatar

July 2022 - Present

• Delivered exceptional technical support for computer systems, hardware, software, and network issues, resulting in increased user satisfaction and productivity.
• Diagnosed and resolved complex technical problems efficiently, reducing downtime and improving overall system reliability.
• Collaborated with cross-functional teams to implement system upgrades and enhancements, ensuring seamless transitions with minimal impact on operations.
• Provided comprehensive training and ongoing support to end-users, empowering them to effectively utilize technology and optimize their workflows.
• Developed and documented best practices for troubleshooting and system maintenance, contributing to a more efficient IT support environment.
Company industry:
Construction & Building
Job role:
Support Services

IT Desktop Support

April 2018 - January 2022

Al Sultan Medical Center

Doha, Qatar

April 2018 - January 2022

• Diagnosed and resolved complex system issues related to network, software, and hardware components, enhancing overall system performance and reliability.
• Executed installation and configuration of MS Windows Servers, MS Office 2013, 2016, and Office 365, ensuring seamless integration with desktops and networking equipment.
• Troubleshot and resolved internet connectivity and Active Directory issues, improving user experience and operational efficiency.
• Strategized and managed the provisioning, installation, configuration, operation, and maintenance of systems hardware, contributing to a streamlined IT environment.
• Collaborated with cross-functional teams to implement best practices in IT support, fostering a proactive approach to system administration and network management.
Company industry:
Medical Clinic

Education

University of Calicut

October 2012

October 2012

Bachelor's degree, Information Technology

India

GPA (percentage): 75%

GPA (percentage): 75%

I have completed graduation in BSc.IT(Information Technology) at university of Calicut

Skills

Desktop Hardware
Expert
Desktop Hardware
Expert
Network Hardware
Expert
Network Hardware
Expert
MCITP
Expert
MCITP
Expert
MCTS
Expert
MCTS
Expert
CCNA
Expert
CCNA
Expert
Technical Supporter
Intermediate
Technical Supporter
Intermediate
Computer assembling and configuration
Intermediate
Computer assembling and configuration
Intermediate
Networking-system administration expertise
Intermediate
Networking-system administration expertise
Intermediate
Technology requirement analysis skills
Intermediate
Technology requirement analysis skills
Intermediate
Software installation-troubleshooting
Intermediate
Software installation-troubleshooting
Intermediate
Knowledgeable with multiple technologies
Intermediate
Knowledgeable with multiple technologies
Intermediate
Desktop Hardware
Expert
Desktop Hardware
Expert
Network Hardware
Expert
Network Hardware
Expert
MCITP
Expert
MCITP
Expert
MCTS
Expert
MCTS
Expert
CCNA
Expert
CCNA
Expert
Science
Expert
Science
Expert
System Administration
Intermediate
System Administration
Intermediate
WAN
Intermediate
WAN
Intermediate
Network Administration
Intermediate
Network Administration
Intermediate
Hardware
Intermediate
Hardware
Intermediate
Active Directory
Intermediate
Active Directory
Intermediate
Installation
Intermediate
Installation
Intermediate
IP
Intermediate
IP
Intermediate
Administration
Intermediate
Administration
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
DEBUGGING
Intermediate
DEBUGGING
Intermediate
ENTHUSIASM
Intermediate
ENTHUSIASM
Intermediate
INTRAOCULAR PRESSURE
Intermediate
INTRAOCULAR PRESSURE
Intermediate
NETWORK MANAGEMENT
Intermediate
NETWORK MANAGEMENT
Intermediate
OFFICE ADMINISTRATION
Intermediate
OFFICE ADMINISTRATION
Intermediate
OPERATING SYSTEMS
Intermediate
OPERATING SYSTEMS
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate

Languages

Malayalam
Expert
Arabic
Intermediate
English
Intermediate
Hindi
Beginner

Training and Certifications

Certifications
Qatar Driver's license
Training
MCITP
CMS INSTITUTE
CCNA
NETWORK ACADEMY
Dec 2011

Hobbies

  • Research for new IT Technologies