Healthcare Operations Manager
UDENZ
مجموع سنوات الخبرة :9 years, 11 أشهر
• Developed new digital health products such as regions first dental e-commerce and expanded existing product lines to increase profitability.
• Experience in mobile health technology platforms including EHRs, tele medicine, implementation of digital health software.
• Launched platform for 10 new clients (clinics and hospitals), conducted web based training, initial data assessment and provided advices on future improvement of client's processes
• Identify digital health opportunities, use cases and technologies through continual exploration of external landscape and their application
• Experience working across multiple healthcare categories (hospitals, multi -specialty clinics, retailers).
• Led operations and strategic directions with full responsibility for bottom-line factors, including long range planning, financial Analysis, and Client Relations.
• Participate in new business pitch development and presentations. Understand industry issues that directly and indirectly affect client, particularly regulatory landscape and its implications on healthcare industry's use of social media.
• Knowledge of compliance requirements of regulatory authorities in UAE and providing same information to clients to align their practices accordingly.
• Performing dental procedures like scaling, whitening, composite filling, root canals using rotary pro taper
• Managing team of six dentists and auxiliary staff to ensure smooth functioning of clinic. Conduct performance review of staff every 3 months and reporting same.
• Initiated Customer feedback policy which was made mandatory to evaluate progress and short comings. On basis of this data bottle neck analysis was conducted to reduce patient waiting time.
• Knowledge of DHA and FANR rules and formulation of clinic policies in compliance to them.
• Prepare inventory reports, and support policy formulation by providing financial projections.
• Knowledge of dental codes of treatment required to fill claim forms with insurance companies.
• Performing all kinds of dental procedure to provide
quality dental treatment to the patients.
• Conducting dental awareness programs for the existing
patients.
• Formulation of marketing proposals to increase the
existing patients.
• Clinical and radiological diagnosis of dental disorders
and formulate dental treatment plan.
• Carrying out various dental treatments such as scaling,
endodontics, prosthodontic work.
• Training of the clinic staff about the sterilization
protocols and quality control.
• Volunteering work in dental camps organized by
Colgate- India
Cleared both parts of Diploma Membership Of Royal College Of Surgeons Edinburgh Exam in October 2018 in first attempt
Stood first in the university with an aggregate of 68.7% in the final BDS exam.