Personal Banking Officer
Dubai Bank
Total years of experience :5 years, 1 Months
** Open Retail & Corporate accounts & handling customer applications requesting for Recurring Investments.
** Providing direct customer services for selling all Islamic financing products such as Personal Finance, Buy-out Personal Finance requests, Covered Card Applications.
** Clarifying for the customers that Dubai Bank products comply with the Al Shari’a AL Islamiah.
** Identify customer needs by inquiring to maximize product sale to achieve branch targets.
** Provide technical support and assistance to ensure customer satisfaction.
** Handling customer complaints and following up with concerned part to solve it.
** Ensure to be updated with all the new products, services, policy and process that issued by the bank.
** Preparing and studying all Standing Instruction Application forms, verify customer’s signature before dispatching them to Operations Department for processing.
** Maintaining daily MIS for all the products account opening, personal finance & covered cards.
** Repair all mandates for customer account.
** Transfers and outward, inward for account operations.
** Customer instruction.
** Handling customer applications requesting for account opening.
Providing direct customer services for selling all such as Personal Loan.
** Identify customer needs by inquiring to maximize product sale to achieve branch targets.
** Provide technical support and assistance to ensure customer satisfaction.
** Handling customer complaints and following up with concerned part to solve it.
** Ensure to be updated with all the new products, services, policy and process that issued by the bank.
** Preparing and studying all Standing Instruction Application forms, verify customer’s signature before dispatching them to Operations Department for processing.
** Repair all mandates for customer account.
** Transfers and outward, inward for account operations.
** Handling customer applications requesting for Recurring Investments.
** Assist student in lab lecture.
** Fixing any system issue.
** Installing new system & programs.
** Covering the concept lecture when the teacher absent.