Club manager
CURVES
Total years of experience :3 years, 7 Months
Club manager: CURVES June, 2010 till present
work profile / responibilities: • designing and promoting activities to meet customer demand and generate revenue;
• perform fitness assessment and first workout for the clients to follow
• To supervise and run the circuit in a pro-active manner involving approaching customers to ensure exercise programming is effective and enjoyable, and motivating.
• Follow up members by phone calls and ensure high customer service.
• Monitor members and provide feedback and corrections to movements
• Assess members progress
• Attend workshops and meetings
• Participate in outdoors guest generation
• Do Sales in the club
• Take appointments
• advertising and promoting the club or centre to increase usage, which may include commissioning and considering market research;
• recruiting, training and supervising staff, including managing staff rotes;
• carrying out health and safety checks on the equipment and site;
• managing maintenance, insurance, repairs and cleaning;
• maintaining high levels of customer care, often with a particular focus on avoiding loss of existing users;
• prioritizing target activities and user groups
• handling complaints and incidents, e.g. accidents and emergencies, theft;
• delivering some fitness training or coaching in sports activities - often a good way of maintaining contact with customers;
• cashing-up and keeping stock records;
• purchasing equipment and supplies;
• using advanced management information to improve provision and timetables and cope with fluctuations in demand;
• Writing monthly or weekly reports and preparing cash projections for centre owners or more senior management.
• designing and promoting activities to meet customer demand and generate revenue;
• perform fitness assessment and first workout for the clients to follow
• To supervise and run the circuit in a pro-active manner involving approaching customers to ensure exercise programming is effective and enjoyable, and motivating.
• Follow up members by phone calls and ensure high customer service.
• Monitor members and provide feedback and corrections to movements
• Assess members progress
• Attend workshops and meetings
• Participate in outdoors guest generation
• Do Sales in the
• Red Cross certified in 2010-2011.
• Assisted in several social and scientific exhibitions on behalf of the university
• Club Camp Certificated from Curves International in Jordan
2008 - Present: Arab Open University - Business Systems-Beirut, Lebanon
2001- Lebanese Baccalaureate, Humanities -, Girls High School, Baalbeck, Lebanon