Store administrator
Burberry
Total des années d'expérience :16 years, 3 Mois
-GMD TUNISIA ADMINISTRATIVE AND COMMERCIAL ASSISTANT: January 2009 to September 2011: Coordinated meeting with other department managers and served as main liaison between sales and engineering staff
Dispersed incoming mail to correct recipients throughout the office
Made copies sent axes and handled all incoming and outgoing correspondence
Managed the day to day calendar for the company's senior director
Drafted meeting agendas, supplied advance materials and executed follow-up for meeting and team conferences
Planned travel arrangements for executives and staff
Managed the receptionist area, including greeting visitors and responding to telephone and in person requests for the information
Developed highly empathetic client relationship and earned reputation for exceeding sales goals
Organized weekly sales reports for the sales department to track product success.
TELEPERFORMANCE CALL CENTER AGENT: October 2007 to November 2008
Properly directed inbound calls in phone queues to improve call flow
Led a team of customer service representatives to increase services center profitability
Built customer loyalty by placing flow-up calls for customers who reported product issues
Make outbound calls to potential clients in order to sell the company's broadband service and computer equipment
Perform data entry services for the company in regards to punching in customer information, call logs and successful sales
Resolved problems of clients
Proficient in providing information and sell items over the phone services to clients