Customer Service - Ticketing and Reservation Representative/Trainee
Royal Jordanian Airways
مجموع سنوات الخبرة :2 years, 2 أشهر
Attended for practical training program in front dest customer service - ticketing and reservation .
- Smile welcome theory .
- Accuracy in work even under pressure.
- Interest in service details which making the difference .
- High skills in treatment with all customers' natures .
-Reception, assistance, appointment booking, call center feedback, reporting .
2005 - 2006: One Year
Executive Secretary - Translator
Worked in translations desk services which offered to conventional sector customers, in addition to all secretarial duties .
►GHC
► Translation Desk
►Jordan - Amman
2004 - 2005: One Year
English Schoolmistress
Teaching elementary school levels for English language.
►Future Kid Schools
► Elementary Level
►Jordan - Amman
2004: Al El-Bait Jordanian University, Jordan Bachelor's degree in English Literature