Operations Control Administrator
Royal Jet
مجموع سنوات الخبرة :17 years, 7 أشهر
• Ensuring the smooth, day-to-day running of office operations, being Involved in both front-of-house and the department’s back office requirements and processes.
• Provided direct technical and administrative support to the Operations Control Center Management in the implementation of policies and procedures while maintaining absolute confidentiality.
• Created and streamlined department documentation archiving with easy and fast data retrieval, resulting in reduction of time consumed in searching for needed information. Thus, OCCS Manager & team were delighted because they were able to stay more focused and spend their time on more creative tasks.
• Developed new Employee Reference Guide, which helped employees better understand
the company procedures, operations procedures, and who to contact with questions.
• Supported CCO, OCC Senior Manager with calendar management and travel arrangements, coordinating staff meetings, training sessions, interviews and special events.
• Managed office operations regarding maintaining purchasing office supplies, domestic and international shipping and receiving.
• Managed Documented and implemented internal procedures that allowed for smoother transitions for new employees and on boarding process. Schedule interviews and CV shortlisting for OCC Manager.
• Developed Employees’ awareness and motivation guide for more effective communication between employees and managers, thus significantly augmented employees’ engagement and morale. Having positive mindset and attitude increased my department productivity and accuracy by 25%.
• Accounted for Confidential and Secret personnel records, documents, and emails
• Implemented Document management by Utilizing company shared folders to post and update all records daily that facilitate fast documents access and retrievals, maintain secured backup for all dept documentation.
• Produce meeting minutes for weekly, monthly department meetings
• Prepared updated spreadsheets, logs and charts for departmental monthly reports & records (memos, captain reports, flight logs, Airport categorization forms).
• Processed endorsements on employee’s compensation claims, housing and school allowances
• Generated Purchase requisitions, receiving invoices, verification and follow-up on purchase orders, sourced better supply items that saved company resources.
• Training of office assistance on flight documents updating in the system, scanning and proper archiving in the shared folder, MS Office and Outlook, which saved significant time & efforts for my manager and team.
• Arrange ground handling services worldwide by coordinating with agents, handlers and FBOs. Ensuring timely availability of all ground equipment and services for the flights.
• Apply for landing, overflying permits, PPRs and slots whenever needed.
• Assisting in the EFB project with regards to the documentation retaining, post flight data monitoring and files keeping.
• Maintain updated records of all OCC Staff, passports, visas, Recurrent Training & Licenses and other events (both soft and hard copies), Upload staff profiles on Q-pulse and keep all records up to date.
• Tracking and follow-up of OCC staff license, recurrent and competency training expiry and renewal and keep records for staff training.
• Prepare all Arabic letters to Governments, and other parties as needed.
• Prepare all Arabic letters to Governments, and other parties as needed.
• Utilized Microsoft Office and Adobe Acrobat Pro to prepare reports, presentation, written communications, and databases for OCC Senior manager, CCO and Junior Executive Officers.
• Support CCO and marketing team for setting up exhibitions and related activities (stands, catering, marketing materials).
• Design presentations for Tenders
• Prepare mokups for gift items
• Certificates designs and prepare them for production printing
• Design Agendas, calendars, notebooks prepare them for printing
• Logo designs
• Handling all transactions (JV - PV) to the general ledger and sub-ledgers using Peachtree Applications.
• Handling the Trial Balance with supporting Schedules.
• Preparing final Balance Sheet and Financial Position.
• Preparing Memos of Association, Loan Agreements & other Legal/Economical Agreements (both Arabic & English).
• Translation of different Contracts & Agreements.
• Updating the stocktaking.
• Preparing & Following Income Control Reports.
• Organizing of meetings with customers, order processing, preparation of quotations, regular reporting.
• Receiving and attending all the customers' calls and problems for weekly and yearly reports to be basis for our data record and lessons learned that improve the customers and management expectations.
• Communicating with Governments Departments and Authorities.