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Faten Shams Eldeen, Brand Manager

Faten Shams Eldeen

Brand Manager·Starco International

Kuwait

Bachelor's degree, Management and Marketing

Work experience

Total years of experience: 22 years, 0 months

Brand Manager

September 2015 - Present

Starco International

Kuwait

September 2015 - Present

In charge of:
•Managing the buying process of German & Italian Brands such as Gerry Weber, Basler, Oui, Betty Barclay, Laurel, Marccain & MMissoni.
•Follow up day to day sales operations in several locations.
•Direct communication with suppliers.
•Following with VM team the seasonally window material & inside store merchandizing according to supplier standards.
•Setting monthly and yearly sales targets & incentive plans.
•Preparing training plans and product knowledge, conducting training to the sales team upon the latest drop of new arrivals at each store.
•Coaching the team on daily activities to achieve targets.
•Follow up, modifying and approving the seasonally marketing plans.
•Submitting weekly & monthly reports to the top management.
•Handling & resolving customers’ complaints, monitoring service quality and after sales services to achieve customer’s satisfaction.
Company industry:
Retail & Wholesale
Job role:
Marketing and PR

Operations Manager

June 2012 - January 2015

Alyasra Fashion

United Arab Emirates

June 2012 - January 2015

In charge of:
•Managing sales activities of 17 different brand showrooms & tailors division at avenues, 360 & Marina Mall.
•Managing a sales team of about 100 members.
•Placing seasonally online orders.
•Supervising the merchandizing of new arrivals according to supplier standards.
•Setting seasonally and yearly sales targets & incentive plans.
•Arranging training plans to develop sales & after sales services skills by selecting the training needs of the team.
•Coaching the team on daily activities to achieve targets.
•Follow up, modifying and approving the seasonally marketing plans.
•Submitting weekly & monthly reports to the top management.
•Interviewing & hiring new candidates.
•Handling & resolving customers’ complaints and monitoring the quality of after sales services.
Company industry:
Retail & Wholesale
Job role:
Management

Brand Manager

October 2010 - May 2012

Ali Abdulwahab Sons Co

October 2010 - May 2012

The North Face, Napapijri and Jansport brands
In Charge of:
•Monitoring day to day business activities - distribution and merchandizing.
•Analyzing fast moving items and accordingly selecting and placing new orders.
•Supervising the merchandizing of new arrivals according to supplier standards
•Representing the company and attending supplier’s sales meetings abroad.
•Locating new dealers (channels) to sell our products.
•Providing training sessions on the new products to staff (own showrooms and dealers).
•Supervising showroom managers and hold periodic sales meetings.
•Interviewing new candidates for sales vacancies.
•Reviewing Resolving customers’ complaints.
•Providing weekly sales report to top management.
Company industry:
Retail & Wholesale
Job role:
Marketing and PR

Section Head

November 2008 - July 2010

Yusuf Ahmed Alghanim and Sons Co

November 2008 - July 2010

In charge of:
•Managing the sales team (7 indoor salesmen).
•Controlling daily sales process.
•Resolve customers’ complaints and solve related technical problems.
•Providing daily and weekly reports to top Management
•Preparing replenishment for unavailable products to be ordered from local suppliers.
Company industry:
Facilities & Property Management
Job role:
Engineering

Assistant General Manager

July 2004 - July 2008

Georges Khoury & Co - Fanar

United Arab Emirates

July 2004 - July 2008

In charge of:
•Managing sales with a team of 7 salesmen.
•Pricing and tendering sanitary projects.
•Negotiating bids and sales closing.
•Prospecting new potential customers.
•Market research and competitors’ analysis.
•Ordering needed stock and supervising warehouse and inventory control.
•Negotiating with suppliers - Holland, Germany and Italy.
Company industry:
Construction & Building
Job role:
Management

Sales Executive

July 2003 - June 2004

Georges Khoury & Co - Fanar

United Arab Emirates

July 2003 - June 2004

In charge of:
•Selling all sanitary products (black and white).
•Issuing sales quotations and invoices.
•Receiving payments and issuing receipts.
•Receiving payments, issuing report with daily handling over the cash to the accountant.
•Coordinating with site engineers for project execution according to quality standards and time frame.
Company industry:
Construction & Building
Job role:
Sales

Education

Lebanese University

January 2001

January 2001

Bachelor's degree, Management and Marketing

Lebanon

GPA (rating): Very good

GPA (rating): Very good

Skills

Report Writing

Expert

Presentation Skills

Expert

Communication Skills

Expert

Leadership

Expert

Market Research

Expert

MANAGEMENT

Expert

QUALITY

Expert

SALES

Expert

COACHING

Expert

MARKET PLANNING

Expert

MICROSOFT WINDOWS

Expert

SUPERVISORY SKILLS

Expert

VM

Expert

ACCOUNTING

Expert

CLOSING

Expert

Report Writing

Expert

Presentation Skills

Expert

Communication Skills

Expert

Leadership

Expert

Market Research

Expert

Languages

Arabic

Native Speaker

English

Expert