Banker
National Bank of Egypt (NBE)
Total years of experience :8 years, 9 Months
Job title : Teller
working in conditions of constant pressure and high level of risks, competing for distinguished performance.
- Perform all monetary transactions such as (deposit, withdrawal, check payment, tax payment, utilities payment, inward remittance payment, currency exchange, accurately balance the till, ...etc)
- Maintain accurate transactions record, deal with money forgery, checks/documents falsification, and check the validity of identification and general legality of the documents.
- Equipping and feeding ATM machines.
- promoting and offering bank's suitable services to customers effectively and coordinating with customer services department.
job title: customer service representative
highly concerned with meeting or exceeding specific individual sales goals, and reviewed by the direct manager regularly.
- Perform daily functions such as ( opening/closing all kinds of accounts, deposit/redeem certificates and bonds, selling bank products; loans, credit products, e-banking services, ...etc)
- Present and explain basic Bank products and services to customers. Communicate effectively with customers or prospective customers and represent the Bank in a positive and professional manner. Assess customer information and suggest appropriate product and service solutions to sell customers on value and benefits of suggested alternatives.
- Respond to customers' requests quickly, provide sound advice at every Customer interaction, solve problems independently, and maintain strong product, services and sales knowledge regarding the national bank of Egypt.
- Responsible for forming list of prospect customer from various sources - if not available- to contact with them.
- Work on set of questions (survey/questionnaire) supplied by research department, to fully comprehend before starting any call with customers.
- phone clients/prospect customers abroad and start the survey.
- maintain customers engaged and alert to ensure to reach end of the survey and it's validity.
- Decrease rejection rates and increase the number of valid completed surveys.
- complete as many surveys as possible before deadline with the desired demographic pool.
- Coordinated and Delivered Workshops to Students from 15 to 18 Years Old, Projects About: Planning for your Life Start-up, and Financial Planning Skills.
- Coordinated with Schools’ Manager and Classes’ Supervisors, Managed and Organized the Class while Maintaining its Order, Assisted Trainers in Delivering the Session, and Delivered Sessions.
- Reported on Weekly Basis to the Direct Supervisor.
- Coordinated 24 Classes and Trainer of 16 Classes, average 40 students /class. Coordinator at 2 Mega-Events (Start-up Competition and Sanaaety Competition)
In Process Majors: 1- Innovation Management and Entrepreneurship 2- Finance 3- Strategic Management with 2 elective courses in Information Systems and International Business
Major: Business Administration General Grade : Good
Major : Mathematics 2 General Grade : 93% (2 years Thanawya Amma)