Fathi Abdalla

Led consulting, education, and implementation services, focusing on delivering innovative digital solutions across industries. Developed and managed partner strategies to maintain a network of certified partners, ensuring consistent delivery quality. Acted as an executive sponsor for strategic customers, driving adoption of global standards and practices. Delivered solutions aligned with digital experience platforms (DXPs), leveraging cloud technologies and agile methodologies. Leading and motivating subordinates to advance employee engagement develop a high performing managerial team Overseeing all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission. Make high-quality investing decisions to advance the business and increase profits. Enforce adherence to legal guidelines and in-house policies to maintain the company’s legality and business ethics.

Directed a cross-functional professional services team, delivering high-quality digital solutions for enterprise clients.Refined and implemented delivery frameworks, enhancing project quality and client value while improving efficiency.Built and scaled regional service operations, focusing on people, processes, and tools to achieve best-in-class outcomes. Business Development Product Development& Expansion Process Improvement Strategic Planning. Oversaw resource management, operational success metrics, and services financial targets, achieving consistent revenue growth. Built strong client relationships through technical expertise and consultative approaches, resulting in repeat business. Collaborated with professional services teams to ensure seamless solution delivery post-sale. Led the design and implementation of enterprise architecture blueprints, ensuring scalability and alignment with client business objectives.

• Directed the adoption of multi-cloud strategies,
ensuring flexibility and risk mitigation in IT
operations.
• Led end-to-end cloud migration projects for high
profile clients, aligning with their strategic objectives.
• Developed and implemented long-term strategic
technological blueprint.
• Coordinated third-party vendors and client IT teams
to seamlessly deliver effective solutions.
• Key contact with Cloud Partner programs with AWS,
Google cloud and Azure.
• Leading cultural change for cloud adoption
• Developing and coordinating cloud architecture
• Developing a cloud strategy and coordinating the
adaptation process
• Facilitated ongoing team development and growth
through training and professional skills enhancement.
• Maintained high-level knowledge of current and
emerging technology development and applications.
• Managed company-level architecture, platform and
data configuration processes and implementation
protocols.
• Supported current and emerging programs through
interactions with high-level customers, business
partners and external vendors.
• Designed enterprise-level technological blueprints
and system architectures.
• Handled client inquiries with exceptional
professionalism and enthusiasm.
• Maintained thorough understanding of all key and
current technologies, platforms and trends.
• Improved product/program delivery performance
and reliability.
• Provided project leadership in dynamic technology
driven environment with multiple priorities.

• Spearheaded the redevelopment of Riyadh
Municipalitys e-services platform, leading to top
rankings in national digital governance metrics.
• Integrated cutting-edge technologies, such as IoT
and data analytics, to modernize infrastructure and
streamline operations.
• Delivered training and advisory services on
emerging technologies, enabling client teams to
navigate complex IT landscapes.
• IT Technical Manager for: E-Services, Infrastructure,
Information Security and Network Security
departments.
• Designing, integrating, and managing complex
technology solutions involving multiple
• Advising my client (Riyadh Municipality) how to put
information technology in order to meet their
business objectives or overcome problems.
• Rebuild and redesign the E-services platform using
agile methodology and n-tier architecture
• Rebuild the agency enterprise architecture using
Togaf methodology
• Reengineering whole agency processes (internal and
external) based on ISO standards.
• Improve the governance, E-Structure and efficiency of
IT systems.
• Provide strategic guidance to my client with regard to
technology and IT infrastructures and enable major
business processes through enhancements to IT.
• Applying the new governmental trends: Smart City
(IOT), GIS, Open Data, BI, Data Analytics, APM, and
Chatbot….
• Evaluated project requirements and specifications
and developed software applications that surpassed
client expectations.
• Met architecture compatibility and guidelines
through effective troubleshooting.
• Performed software testing to uncover bugs and
troubleshoot issues prior to application launch.
• Led team for software engineering services and
supported key clients in development efforts,
establishing standards, determining specifications and
creating Service and Operational Level Agreements
(SLA) and (OLA).
• Made recommendations and performed upgrades,
assisting businesses in technology planning aligned
with growth projections.
• Gathered and defined customer requirements to
develop clear specifications for creating well
organized project plans.
• Implemented and managed operating systems and
software, security systems and intrusion detection
systems.
• Developed and implemented policies, procedures,
training and development.
• Created service level agreement for IT operational
functions including help desk operations.
• Orchestrated efficient large-scale software
deployments, including testing features and
correcting code.

• Provide primary technical direct sales support to one
or more assigned account representatives with the
objective of achieving monthly, quarterly and annual
quota assignments throughout the sales cycle.
• Influence customers toward best IT solutions.
• Support device integration, arrange testing to ensure
customer acceptance, and coordinate integration
activities with various internal and/or external
support groups.
• Used critical thinking to break down problems,
evaluate solutions and make decisions.

• Supervise the planning, scheduling and
implementation of projects for designated team(s).
• Supervision and work flow management of assigned
software development staff.
• Analyze needs/requirements, and develop
program/system specifications for tasks assigned.
• Increased customer satisfaction by resolving products
and services issues.
• Actively listened to customers requests, confirming
full understanding before addressing concerns.
• Participated in continuous improvement by
generating suggestions, engaging in problem-solving
activities to support teamwork.

• Collaborated with cross-functional development team
members to analyze potential system solutions based
on evolving client requirements.
• Orchestrated efficient large-scale software
deployments, including testing features and
correcting code.