Head of Ops. & Control
Gulf International Bank
مجموع سنوات الخبرة :25 years, 3 أشهر
Manages Retail Operations, credit underwriting, no Contact Center
Provide management consultation services to Small & Middle size Enterprizes SME's in relation to Strategy, Process Improvement, training, and Change Management. Bcame a member of GLG Council to assist GLG clients in Banking, Insurance, and Mortgage financing in February 2014.
Was picked up by Abraj Capital in UAE to provide consultation services and research information for the Mortgage Industry in KSA.
Deutsche Gulf Finance (DGF), Riyadh, Saudi Arabia June 2011 - Present
Head of Operations (COO)
Manages and overlooks all back office operations that includes mortgage deals closing, client
fulfillment, and after sales servicing. Redesigned processes to reduce the turnaround time.
Responsible for third party relationships such as Takaful for life and property, assets selling &
purchasing, and payments collection.
Impact for Management Consulting, Manama, Bahrain Jan. 2010 - May 2011
Senior Consultant
Provided consulting, training, and profiling services to clients. Worked with: First Islamic
Investment Bank, National Bank of Bahrain, and Bank of Beirut.
AlAhli Takaful Company (ATC), Jeddah, Saudi Arabia June 2008 - Nov. 2009
Head of Support (COO)
Transferred from NCB to ATC to meet regulator mandates. Area of responsibilities
encompassed Operations, HR, and IT departments. Provided NCB and the technical partner in
Germany with MIS reports and regular updates of the sales and system performance.
National Commercial Bank (NCB), Jeddah, Saudi Arabia June 2005 - May 2008
Head of Insurance Operations
Created a multi-year operational plan to establish a separate legal entity through the rollout of superior web-based life insurance products. Responsible for all support functions including
Operations and IT. Designed and tested the web-based system for Takaful products.
Saudi Hollandi Bank (SHB), Riyadh, Saudi Arabia March 2002 - May 2008
Head of Service Quality
Established the Service Quality Department and introduced the 6-Sigma initiative. Formed and facilitated teams to streamline back-office operations for credit card issuance and consumer
lending. Trained 500+ staff on the Introduction to SHB Quality (ISQ) . Created unique market
research method to guide new product development. Established the customer care unit.
Saudi American Bank (SAMBA), Riyadh, Saudi Arabia 1998 - 2002
Quality Manager
Managed the 6-Sigma Quality initiative adopted from Citibank. Facilitated process improvement
projects that increased the earning by $500, 000. Trained 900+ staff on the Quality initiative.
Prepared and conducted seminars to the Board of Directors and some major clients. Managed the customer satisfaction survey in coordination with Citibank Brazil for the Corporate clients.
Riyad Bank, Riyadh, Saudi Arabia 1997 - 1998
Senior System Administrator
Participated in designing the newly formed core system: Customer Information System (CIS)
Developed and implemented software release procedures.
Saudi American Bank (SAMBA), Riyadh, Saudi Arabia 1993 - 1997
Release Center Manager
Played an integral role in the migration project from Perkin Elmer to the SUN (UNIX) platforms.
Was responsible for setting up the User Acceptance Test environment to test applications before releasing to the production environment. Participated in setting up the Alternate Data
Center to ensure business continuity.
Systems Engineering with minor of Industrial Engineering. completed 139 credit hours out of 142.