IT Network Engineer
Transsion Hodings
مجموع سنوات الخبرة :8 years, 11 أشهر
Help and support users and solve any issue facing them in IT
monitoring performance, troubleshooting network
problems
manage and configure firewall.
monitor traffic using numerous tools
installing and configuring computer hardware operating systems and applications;
monitoring and maintaining computer systems and networks;
talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
troubleshooting system and network problems and diagnosing and solving hardware or software faults;
replacing parts as required;
providing support, including procedural documentation and relevant reports;
following diagrams and written instructions to repair a fault or set up a system;
setting up new users' accounts and profiles and dealing with password issues;
responding within agreed time limits to call-outs;
working continuously on a task until completion (or referral to third parties, if appropriate);
rapidly establishing a good working relationship with customers and other professionals, such as software developers;
testing and evaluating new technology;
conducting electrical safety checks on computer equipment.
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Record events and problems and their resolution in logs
Providing first level contact and convey resolutions to users
Performing troubleshooting for any device
Direct unresolved issues to the next level of support personnel
Identify and suggest possible improvements on procedures
2009-2014 : Bachelor’s Degree in Communications Department , Faculty of Electrical Engineering, Pharos University in Alexandria, validated from KTH Royal Institute of Technology, Stockholm ,Sweden