Fathima Binth Salam

• Handled end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer.
• Maintained high suitability standards through diligent screening, interview and assessment processes.
• Sourcing and attracting candidates, assessing their suitability, matching them to roles and managing the recruitment process
• Acquired new clients through market mapping and LinkedIn prospecting.

Reporting to General Manager providing a range of HR services to ensure that Falak Tayyeb Government Transaction LLC (Ministry of Human Resource (MOHRE) Service Provider -Tasheel, Tawjeeh, Tadbeer, and Amer) attracts and retains the best talent. Proposing and updating HR policies, processes and procedures and ensuring legal compliance with labor law and company policy.

• Proposing and updating HR policies, processes and procedures and ensuring legal compliance with labour law and company policy.
• Management of full recruitment cycle from job briefing, job advertising (LinkedIn, Indeed), sourcing, maintaining database management, shortlisting, interviewing, offer calculations, talent acquisition, and ensuring recruitment process runs smoothly.
• Accurately process employees' monthly salaries through WPS (Wage Protection System). Provides information to staff on payroll issues and prepares pay slips. Prepares and processes employee salary certificate letters, bank loan requirements and end-of-service benefits
• Administrator for ERP System (set up rules, mapping, and implementation). Prepares & maintains personal information files related to employees and data management in HRM system (encoding data, Employee Master File, salary adjustment and job transfer).
• Increased National hiring by 35% by cultivating community partnerships and attracting high-quality workforce through Nafis platform
• Ensure and manage employee benefits programs such as health insurance, and Pension through GPSSA for Nationals (General Pension & Social Security Authority - Compensation & Benefits)
• Timely processing of documents for government formalities and renewals of residency visas, work permits, and labour contracts
• Devised training programs for new and existing employees. Manage the employee engagement survey
• Communicated HR updates to staff, answering queries, keeping employees operating under SLA and SOP consistent framework across organization.
• Monitored in-house HR trends to assess company performance against KPIs.

Key Achievements
• Reduced HR budget spend by 144k by negotiating new terms with suppliers and retaining service levels (for manpower supply for cleaning services)
• Served as a point of contact to negotiate with the landlord, resulting in a discount of 134k for the current year and 2.2 million for the upcoming year, which reduced the financial burden for the business.
• Maintained 99% accurate staff records across the business

Worked within HR department for leading Training Consultancy overseeing payroll, recruitment, benefits, performance management for all staff across the business.

• Planned, organized and managed recruitment and selection processes, consistently meeting budget targets and recruitment goals.
• Managed performance appraisal systems and policies.
• Oversaw recruitment process and on boarded 40+ new staff.
• Liaised with line management staff to accurately identify in-house training needs and deliver appropriate development programs.
• Processed payroll for 45+ employees.
• Served as senior point of contact for Employee Relations matters.
• Conducted workforce planning and benchmarking to meet company needs.
• Wrote employee handbook covering company policies and mission statement.
• Responsible for regular HR related-data entries into company SAP HCM software related to employee master data changes, payroll (Update salary details for new and existing employees). Generate SAP manpower data reports

Key Achievements
• Led National Labour Saving (SL) program (Thara'a) initiative by Ministry of Human Resource and Emiratization (MoHRE) and National Binds Cooperation (NBC)
• Boosted employer brand through successful marketing and social campaigns

• Monitored staff performance levels, implementing necessary changes to improve productivity and meet targets. Manage the overall dash boarding, analytics and reporting for L&D across the Group
• Expertly led teams of 15 to successfully achieve productivity KPIs.
• Created a training matrix to facilitate assessment, quantifying and tracking of employee results.
• Conducted training needs assessments to accurately identify skill and knowledge gaps.
• Assessed instructional effectiveness, employing data collation and analysis to determine impact of training on company KPIs.
• Implemented innovative training methods through simulations, role-plays and gamification to maximize overall employee engagement.
• Collaborated with Subject Matter Experts (SMEs) to refine and update training resources.
• Progressed to Team Leader position within 2 months of working at company.

Key Achievements
• Upskilled business by rolling out instruction designing methods across 15 staff

• Identified skills and knowledge gaps, tailoring workshops appropriately.
• Analyzed training needs to determine learning styles and skills shortages.
• Delivered instruction across various topics, integrating audio-visual presentations and training materials.
• Produced training videos using recording and editing software.
• Updated and modified training syllabus to stay ahead of industry developments and maintain relevancy.