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Fathimath Jaseela, CUSTOMER SUPPORT ASSOCIATE

Fathimath Jaseela

CUSTOMER SUPPORT ASSOCIATE·Firstsource

United Arab Emirates

Bachelor's degree, (Botany,zoology,chemistry)

Work experience

Total years of experience: 4 years, 1 months

CUSTOMER SUPPORT ASSOCIATE

January 2022 - January 2025

Firstsource

Bengaluru, India •Hybrid

January 2022 - January 2025

Managed customer support operations forAT&T service providers.
Created and monitored Trouble Tickets (TT) for issue tracking and escalation.
Coordinated with vendors and internal teams for timely issue resolution.
Maintained operational records and updated internal systems accurately.
Handled customerfollow-ups through email and phone communication.
Utilized TAM, Cisco Jabber, Cisco AnyConnect, Outlook, and Excel.
Supported more than 300 service providers while ensuring service quality.
Received Best Performer recognition for operational excellence.
Company industry:
Call Centers & Customer Care Outsourcing

TEACHER

January 2021 - January 2022

Iqrah International School

Puttur, India

January 2021 - January 2022

Taught English and Science for KG to Grade 8 students.
Prepared lesson plans and maintained academic records.
Coordinated with parents and school staff regarding student progress.
Supported classroom administration and student engagement activities.
Applied technology-based teaching methods for interactive learning.
Company industry:
Higher Education

Education

Mangalore University

January 2020

January 2020

Bachelor's degree, (Botany,zoology,chemistry)

India

St. Philomena College

January 2017

January 2017

High school or equivalent, Biology

India

St. Victor's Girls High School

January 2015

January 2015

High school or equivalent, science

India

Skills

ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OUTLOOK
Intermediate
MICROSOFT OUTLOOK
Intermediate
OFFICE MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
VENDOR MANAGEMENT
Intermediate
VENDOR MANAGEMENT
Intermediate

Languages

English
Beginner
Hindi
Beginner
Malayalam
Beginner
Kannada
Beginner

Training and Certifications

Certifications
Medical Coding
Data Analytics