Fathima Shanuza

HR/ADMIN & LOGISTIC SUPPORT at Arabian Express Travels

• Kuwait - Al Kuwait
• My current job since December 2017

 Answering calls, taking messages and handling correspondence.
 Maintaining files for all respective employees.
 Maintaining diaries and arranging appointments.
 Typing, preparing memos, letters as requested by the General Manager and CEO.
 Communicate with public services when necessary.
 Assisting in Visa processing.
 Coordinating with the accounts section for certain payments.
 Develop and utilize effective filing and retrieval systems, and maintain office supplies by placing orders and evaluating new products.
 Organizing meetings managing databases.
 Prioritizing workloads.
 Preparing circulars
 Implementing procedures and administrative systems.
 Maintain regular communication with customer prior to departure to provide updated travel information including delayed departures and earlier flight availability.
 Responsible for collecting and recording deposits and final payments.
 Verify customer passports visas and state issued ID’s and ensure proper identification for passage to foreign countries.
 Prepared detailed itineraries including nearby sight-seeing tours of historical places shopping centers and entertainment.
 Provided travel brochures and destination literature with points of interest relevant to customer needs.
 Met with customers to discuss travel foreign and domestic travel and tour packages.
 Coordinating mail-shots and similar publicity tasks.
 Logging or processing bills or expenses - mainly for the driver and tea boy.
 Acting as a receptionist and/or meeting and greeting clients.
 To manage any additional assignment given by the Manager.