فتحية حسن

 Updates personnel information in the company system by entering it.
 Supports the HR & Admin manager in developing and implementing of HR initiatives and systems.
 Involved in recruitment by preparing job descriptions, posting ads and assisting the hiring process.
 Conducts new hire orientation to all newly hired employees.
 Reviews employment and working conditions to ensure legal compliance.
 Organizes a filing system for important, confidential bank documents, employment contracts and recruitment guides.
 Prepares agendas and schedules for meetings, conferences, and other assigned events; takes and distributes minutes as requested and offers general manager administrative support.
 Assists with payroll by giving the department the necessary personnel data, such as the number of sick days and holidays taken.
 Prepares reports and presentations with statistical data, as assigned.
 Manages Bank supplies stock and place orders.
 Prepares regular reports on expenses and office budgets.
 Distributes and stores correspondence (e.g., letters, emails and packages).

 Maintaining correct procurement and pricing records and inventory management.
 Drafting plans for the acquisition of supplies, services, and equipment.
 Creating cost analysis, reports, budgets and maintain daily logs.
 Updates the asset register and barcode items, obtain instructions from several departments, administration and appropriate reports.
 Creates policy analysis and suggestions, initiating and monitoring orders.
 Reconciles or settle supply order inconsistencies makes sure it's on time.
 Keep up strong communication with suppliers and frequently renegotiate costs

(Master Cards, Visa Cards, and Websurfer Cards).
 Sent the Visa card authorization form to the IT department after submitting it to the finance department to debit clients' accounts.
 Provided master cards and Web surfer forms to SAB to process and order cards inventory from the Treasury Officer.
 Prepare weekly reports about (Master Cards, Visa Cards, and Web-surfer Cards) and submit them to HQ Branch Manager.
 Accepted and processed electronic cards from DSB Branches as well as performed other tasks that were assigned.

 Examined outgoing wire requests to see if they strictly adhere to rules and regulations.
 Processed each incoming wire transfer in accordance with the rules and guidelines established.
 Maintained and submitted daily work reports and assisted the department manager in general.
 Helped members, staff, and other departments with queries and issues relating to wire transfers.
 Processed the prepaid master card related actions and addressed any issues.

 Resolved all customer questions and problems as the initial point of contact and technical resource.
 Understood the customer's complaint, identified the issue's root cause, choose and explained the best solution to the issue, promoted remedy or adjustment, and followed up to assure resolution process.
 Ensured customer satisfaction by meeting customer needs in courteous and timely manner.
 Preserved customers' trust, privacy, and security providing them with exceptional support for all of their banking activities and services.
 Processed opening bank accounts, using KAAFI, E-DEPOSIT, and Prepare requests for cheques.
 Cross-sell bank products and services based on customer needs and in accordance with the bank's program standards.

 Identified and fixed hardware/software issues, troubleshooting voter registration system issues, and replacing necessary parts.
 Monitored and repaired voter registration system's computer networks and systems.
 installed and set up software and operating systems on hardware.
 Provided assistance, testing, and evaluation of new technologies, as well as procedure documentation and pertinent reporting.
 Established new users' accounts and profiles, and addressing password-related problems.

 Oversaw, planned, organized, and managed the many administrative and logistical tasks carried out both inside and outside the institution.
 Kept the workers in the organization closely collaborating and communicating effectively.
 Maintained the working environment prompted acquisition and provision of necessary office supplies.
 Helped with the creation and revision of the organization's rules, the authority-allocation statement, the corporate governance, and the risk management policies.
 Managed office operations, plan meetings, and assisted the chairman in all facets of his duties.
 Delivered each board member a service related to their function as directors

 Evaluated the culture and structure of the company as it is now and identifying opportunities for development, on which to base their initiatives.
 Assisted senior executives in incorporating change management ideas into their strategic and tactical planning.
 Described the procedure for employee development and encourage personnel to create personal development plans.
 Investigated complex complaints, grievances, and accusations made by employees, and made recommendations for resolution.
 Conducted orientation meetings, coordinated on-the-job training, and plan, organized, and supervised a variety of training activities.