Admin Secretary – HR & Admin Depart.
Dara Salaam Bank
Total des années d'expérience :16 years, 4 Mois
Updates personnel information in the company system by entering it.
Supports the HR & Admin manager in developing and implementing of HR initiatives and systems.
Involved in recruitment by preparing job descriptions, posting ads and assisting the hiring process.
Conducts new hire orientation to all newly hired employees.
Reviews employment and working conditions to ensure legal compliance.
Organizes a filing system for important, confidential bank documents, employment contracts and recruitment guides.
Prepares agendas and schedules for meetings, conferences, and other assigned events; takes and distributes minutes as requested and offers general manager administrative support.
Assists with payroll by giving the department the necessary personnel data, such as the number of sick days and holidays taken.
Prepares reports and presentations with statistical data, as assigned.
Manages Bank supplies stock and place orders.
Prepares regular reports on expenses and office budgets.
Distributes and stores correspondence (e.g., letters, emails and packages).
Maintaining correct procurement and pricing records and inventory management.
Drafting plans for the acquisition of supplies, services, and equipment.
Creating cost analysis, reports, budgets and maintain daily logs.
Updates the asset register and barcode items, obtain instructions from several departments, administration and appropriate reports.
Creates policy analysis and suggestions, initiating and monitoring orders.
Reconciles or settle supply order inconsistencies makes sure it's on time.
Keep up strong communication with suppliers and frequently renegotiate costs
(Master Cards, Visa Cards, and Websurfer Cards).
Sent the Visa card authorization form to the IT department after submitting it to the finance department to debit clients' accounts.
Provided master cards and Web surfer forms to SAB to process and order cards inventory from the Treasury Officer.
Prepare weekly reports about (Master Cards, Visa Cards, and Web-surfer Cards) and submit them to HQ Branch Manager.
Accepted and processed electronic cards from DSB Branches as well as performed other tasks that were assigned.
Examined outgoing wire requests to see if they strictly adhere to rules and regulations.
Processed each incoming wire transfer in accordance with the rules and guidelines established.
Maintained and submitted daily work reports and assisted the department manager in general.
Helped members, staff, and other departments with queries and issues relating to wire transfers.
Processed the prepaid master card related actions and addressed any issues.
Resolved all customer questions and problems as the initial point of contact and technical resource.
Understood the customer's complaint, identified the issue's root cause, choose and explained the best solution to the issue, promoted remedy or adjustment, and followed up to assure resolution process.
Ensured customer satisfaction by meeting customer needs in courteous and timely manner.
Preserved customers' trust, privacy, and security providing them with exceptional support for all of their banking activities and services.
Processed opening bank accounts, using KAAFI, E-DEPOSIT, and Prepare requests for cheques.
Cross-sell bank products and services based on customer needs and in accordance with the bank's program standards.
Identified and fixed hardware/software issues, troubleshooting voter registration system issues, and replacing necessary parts.
Monitored and repaired voter registration system's computer networks and systems.
installed and set up software and operating systems on hardware.
Provided assistance, testing, and evaluation of new technologies, as well as procedure documentation and pertinent reporting.
Established new users' accounts and profiles, and addressing password-related problems.
Oversaw, planned, organized, and managed the many administrative and logistical tasks carried out both inside and outside the institution.
Kept the workers in the organization closely collaborating and communicating effectively.
Maintained the working environment prompted acquisition and provision of necessary office supplies.
Helped with the creation and revision of the organization's rules, the authority-allocation statement, the corporate governance, and the risk management policies.
Managed office operations, plan meetings, and assisted the chairman in all facets of his duties.
Delivered each board member a service related to their function as directors
Evaluated the culture and structure of the company as it is now and identifying opportunities for development, on which to base their initiatives.
Assisted senior executives in incorporating change management ideas into their strategic and tactical planning.
Described the procedure for employee development and encourage personnel to create personal development plans.
Investigated complex complaints, grievances, and accusations made by employees, and made recommendations for resolution.
Conducted orientation meetings, coordinated on-the-job training, and plan, organized, and supervised a variety of training activities.
Honor
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