Reservation Agent
SmallVille Hotel
Total years of experience :11 years, 1 Months
Process reservations from the sales office, other hotel departments, and
travel agents.
Reserve for travel agents, airlines through telephone, mail, fax, or any other
medium.
Cancellation and modification of reservations.
Arrange programs for clients.
Make documents for front office use.
Book, cancel, alter bookings.
Should be able to handle crisis periods.
Should know the type of rooms available as well as their location and
layout.
Knows the selling status, rates, and benefits of all packages plans.
Determine room rates based on the selling tctics of the hotel.
Prepare letters of confirmation.
Communicate reservation information to the front desk.
Getting information about areas of interest in order to target more clients in
particular seasons.
Be aware of all front office procedures and assist with reception duties
when required.
Willing to undertake any reasonable request made by management in any
other areas of the house.
Open and close the availability as and when required of hotel in all GDS
channels and on the hotel website.
2008-2012 School of Communication Arts-Public Relations Diploma
Lebanese International University Saida- Lebanon 2010-2011 Front Desk Representative New Car Rent a Car Nabatieh- Lebanon Responsibilities and daily duties: Smile and greet customers in a welcoming manner. Responds to customers inquiries. Resolve guest complaints within scope of authority; otherwise refer the matter to the management. Prepare the rent document and assure its all completed. April 2013 to Present Part of the Pre-Opening team Reservation Department- Reservation Agent The Smallville Hotel-Beirut Responsibilities and daily duties: Process reservations from the sales office, other hotel departments, and travel agents. Reserve for travel agents, airlines through telephone, mail, fax, or any other medium. Cancellation and modification of reservations. Arrange programs for clients. Make documents for front office use. Book, cancel, alter bookings. Should be able to handle crisis periods. Should know the type of rooms available as well as their location and layout. Knows the selling status, rates, and benefits of all packages plans. Determine room rates based on the selling tctics of the hotel. Prepare letters of confirmation. Communicate reservation information to the front desk. Getting information about areas of interest in order to target more clients in particular seasons. Be aware of all front office procedures and assist with reception duties when required. Willing to undertake any reasonable request made by management in any other areas of the house. Open and close the availability as and when required of hotel in all GDS channels and on the hotel website. Reference Available upon request
2007-2008 High School Certificate - Philosophy Al-Sabbah High School Nabatieh- Lebanon