Strategy, PM, Quality and Exellence Consultant
Freelancer
Total years of experience :18 years, 7 Months
Building Developing organizations Strategies,
- Implement and monitor the Performance Management
System,
- Lead the appliance of excellence best practices within
the organization
- Building the excellence strategy and structure of the
organization, targeting local and international awards in
parallel beside the ISO certifications.
- Providing best practices to all strategy department
functions.
- Support in implementing the excellence modules EFQM,
4G.
- Support in preparing the awards submission documents.
- General Training in/ but not limited to soft skills,
strategy implementation, benchmarking, KPIs,
Objectives Settings,
• Internal KPI Setting and Monitoring for the Group
• Soft Skills, KPI Training, Strategy Mapping Courses to public and private sectors:
o All About KPIs
o I Believe in YOU
o Advanced KPI & Benchmarking with field visit
o And many related to soft skills
0 Strategy Mapping (Localized to organizations)
• Advisory Services for all members with related to quality and strategy improvement, Objective Sttings
• Manage and coordinates all consultation services delivered to public and private sector
• Assessment based on EFQM to Federal organizations
• Internal Auditing coordination to companies
* Forecast for Samsung Parts to support the after sales service
* Analyze and Report for the current forecast and apply new methods of enhancement
* Recommend for better solutions which will ensure the high trends with control of inventory
* Initiate internal systematic reporting which aims toward the time management
• Monitor the after sale service process, provide enhancements to increase the customer satisfaction level in MENA compared to competitors
• KPI monitoring and root cause analysis for all regions and territories in MENA
• Supporting the ASC’s and Disty’s with all analysis required within MENA
• Coordinate between all the departments related the issues and provide the proper action plan and road map
• Finding solutions to incidents, assist in applying the enhancements
Providing Training and awareness to employees of KPIs
Duties as Manager Assistant:
•Generating the reports with all the relevant analysis and enhancements
•Assisting the Manager with all the tasks requested
•Assisting the Officers in drafting, maintaining and updating the reports
•Completing Data Analysis
•Updating the CC Knowledge Base Update
•Attributing the incident report to the management on daily, weekly and monthly basis
•Functioning as an HR coordinator for the staff section (300 employees)
•Setting up and organizing meetings and conferences
•Creating, transcribing, and distributing meeting agendas and minutes
•Addressing the customer queries in a professional manner.
•Completing the sundry clerical duties
•Supervising the support staff and synchronizing the project-based work
Duties as Customer Care Representative:
•Involving in the training and induction of the new recruited CSRs
•Assisting the customers pertaining to the products and services via calls, chat and email
•Doing a follow-up on customer applications through fax facility to eliminate time and providing the best quality and services
•Attributing customer - centric and professional feedback on the application status of the customer
•Expertise in providing the technical support to the customers
•Strong emphasis on team work and an ace quality of customer service to be provided to the customers
•Work includes a compulsion of working in shifts and as per the customer care center schedules
•Extensive experience on the escalation of the complaints, customer issues and pacifying the a irate customers
•Forwarding customer complaints to the apt departments and logging it in the Complaint System database
•Hands on with the company software
•Updating and refreshing the customers on the complaint status through the computerized database
•Expertise in Web Designing and implementation of Call Scenarios
•Accomplishing tasks on stringent time lines
Working with the Canadian German Medical Supplies had given me the experience of working as a Medical Representative. I have learned about the rules and regulations that are required to work in the UAE market as a Medical Representative, participated in making the basic programs that are required in such establishment since I have a very good background in computer software, and becoming very aggressive regards the product that I sale in many levels.
Duties Accomplished:
• Possessed a comprehensive experience of working with the Canadian German Medical Supplies in the capacity of a Medical Representative
• In depth knowledge on the rules and regulations that are required to work in the UAE market as a Medical Representative
• Actively participated in designing basic programs with a sound knowledge on computer software
• Aggressive participation in the sales of the products
• Demonstrated company products and after sales training in the hospitals
• Handled the maintenance for the hospital equipments and machines purchase
• Proactive in providing constructive solutions in chaotic situations
• Functioned as a Product Specialist for a certain stratum of health products
Projects: Enhancing the Phototherapy Radiometer for the use by Nursing Staff, The aim of the project was to develop a unique method so that not only the Biomedical Engineer can check the Phototherapy Lights, but also the nurses to ensure the affectivity of the operating system of the instrument and to keep the high level of therapy to the new born child. The gain from the project was to have a good back ground about the Medical Lights, and their importance to cure many critical diseases. Training: 1-7-01 to 1-9-01 AL Noor Hospital United Arab Emirates 15-1-02 to 15-2-02 AL Corniche Hospital United Arab Emirates 15-7-02 to 5-8-02 AL Corniche Hospital United Arab Emirates 15-1-03 to 30-1-03 AL Corniche Hospital United Arab Emirates The training in Al-Noor Hospital allowed me to gain the general idea about the machines used in a working multi disciplinary hospital. The training mainly concentrated on the maintenance and usage of two machines which are the Dental chair including its facilities and the ultrasound. At the Al-Corniche Hospital I was given a wide range of training and information regarding the standards and safety of medical equipment and biomedical practice. I was allowed to work on a wide range of machines and assisted to find and repair faults to component level. I feel that I have gained the ability not only to solve problems but also to prevent and find the cause of these problems. The level of training allowed me to understand and investigate methods that should save a lot of time regarding repair’s and cost. Beside maintenance a basic course of hospital management was taken. I have gained the ability to work and communicate with all levels of staff and I am prepared for any challenge that was given.
