Fatima Omar

-Answer incoming calls from prospective customers
Use scripts to provide information about product’s features, prices etc. and present their benefits

-Ask pertinent questions to understand the customer’s requirements

-Persuade the customer to buy by demonstrating how merchandise or services meet their needs

-Record the customer’s personal information accurately in a computer system

-Deal with complaints or doubts to safeguard the company’s reputation

-Respond to incoming calls, emails and other message from customers and give them the right answers and directions
-ensure desired customer delight by providing satisfactory response to customer interaction.
-Handle escalations - internal from within the organization and external from clients
-track & ensure closure of complaints.
-Intimate employees with the rules and regulations of the organization in order to enable them work in accordance with acceptable standards as this will affect their level of productivity and performance

• Handle customer inquiries, complaints, billing questions and payment extension/service requests.
• Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
• Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs