mahmoud ahmed

• manage the entire team for effective recovery and ensure that team total numbers are achieved.

• Ensure that the collector MIS is discussed on daily basis and the commitment is obtained from all collectors.

• Review the accounts which are being referred by the team for field visits and ensure that account is updated with proper feedback and telephone calling attempted.

• Ensure all the collectors contact customer at different times, priority calling had been given to customers who are avoiding calls and especially for broken promises.

• Ensure adequate for collection and Bank’s code of conduct is adhered to at all times when following up with customers.

• Follow up the complaints from the client, and raise the proposal for any settlement or reschedule cases.

• Review the accounts which are being referred by the team for field visits and ensure that account is updated with proper feedback and telephone calling attempted.

• Ensure all the collectors contact customer at different times, priority calling had been given to customers who are avoiding calls and especially for broken promises.

• Liaising with concerned team leader or officer of any difficult cases on order to initiate suitable recovery actions

• Ensuring assigned targets are achieved and carryout any assignments given by Supervisor

• Calling follow up and establishing contact with delinquent (DLQ) customer to certain in the reason in delay the payments, as well as to establish in the customers mind the bank’s payment priority, in addition of adopting field call visits to trace and allocate the customer

•Update of all follow up actions taken on the system and maintaining customer current details and contacts for future follow up


• Keep in touch with employer and guarantor or any third party to certain customer employment status

• Recommend skip, terminated and legal cases to concerned supervisor for further follow up actions

• Receiving walk in customers negotiating means of payment and collecting overdue amount in either cash of cheque

• Preparation of all necessary official correspondences Arabic, English and Italian to the debtor or guarantor or employer

• Liaising with concerned team leader or officer of any difficult cases on order to initiate suitable recovery actions

• Ensuring assigned targets are achieved and carryout any assignments given by Supervisor

English & Italian speaker guide tourist in all the ancient Egyptian sites and explain our history