Fatima Zahra Saidi, Cabin Crew І

Fatima Zahra Saidi

Cabin Crew І

Etihad Airways

Lieu
Émirats Arabes Unis - Dubaï
Éducation
Baccalauréat, Private Law
Expérience
12 years, 0 Mois

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Expériences professionnelles

Total des années d'expérience :12 years, 0 Mois

Cabin Crew І à Etihad Airways
  • Émirats Arabes Unis - Abu Dhabi
  • Je travaille ici depuis mai 2015

• Part of the pre-flight briefing to discuss the flight schedule, safety and security and any situations/issues that might occur
• Performing pre-flight safety and security checks
• Responsible for service delivery and guest experience
• Administering first aid to passengers and ensuring the prompt resolution to any security situations
• Using my sales skills by answering customers question to enhance company sales and marketing programs
• Communicating any feedback and situations to the company via professional reports in order to enhance our onboard product
• Received recognition from Etihad Airways for providing innovative ways to demonstrate security procedures and company values
• Awarded employee of the month for delivering an outstanding performance

Telesales Representative à Webhelp
  • Maroc - Kénitra
  • juin 2012 à mai 2015

• Understanding and promoting company products and services
• Assisting new and existing customers with purchase of all services and equipment offered by our company • Meeting and exceeding sales quotas by leveraging the benefits of all the products, services and features to new and existing clients
• Surpassing monthly sales goals by 30% each month with history of exceeding clients expectations
• Serving as an integrated team member of a team that exceeds monthly sales by 100% consecutively
• Offering new and existing clients alternatives and up-selling
• Monitoring competition and analyzing competitor activity
• Mentoring and training new representative on call login software and developing them via manager orientation

Éducation

Baccalauréat, Private Law
  • à Ibn Tofail University
  • janvier 2019

Body of law governing private persons, their properties and relations such as the Law of Contract and the Law of Torts. Private Law

Specialties & Skills

INTERPERSONAL COMMUNICATION
CUSTOMER RELATIONS
CUSTOMER SERVICE
FIRST AID
TELEMARKETING
MICROSOFT OFFICE
MULTILINGUAL

Langues

Arabe
Langue Maternelle
Anglais
Expert
Français
Expert