fatima zohra

• Managed corporate meetings, conferences, government functions, exhibitions,
weddings, and social events from inquiry to execution.
• Built and maintained relationships with corporate clients, event organizers, and
government stakeholders.
• Conducted client meetings, site inspections, contract negotiations, and event
presentations.
• Prepared detailed proposals, banquet event orders (BEOs), budgets, and operational
plans.
• Coordinated with multiple departments to ensure successful event delivery and
exceptional client satisfaction.
• Contributed to hotel revenue growth through upselling and cross-selling opportunities.

• Supervised guest relations operations, including VIP handling and special event guest
coordination.
• Enhanced guest satisfaction through personalized service and efficient issue resolution.
• Trained and mentored team members to maintain brand standards.

• Supervised service operations for cafeteria, all day dining, banquets and weddings.
• Coordinated with kitchen and events teams to ensure smooth service delivery.