Senior Employee Relations Specialist
Ducab
Total years of experience :14 years, 5 Months
Direct entire HR operations across all sites through competent planning and management, while deliver prompt reports to general manager in order to meet performance objectives. Introduce innovative ideas, devise effective strategies by utilizing systems knowledge and centralization process, through active participation in business operations. Display excellent management abilities by accommodating employees in every aspect of business to ensure their complete satisfaction for business growth. Resolve complex matters in different areas such as grievances, resourcing, professional relations, staff development, and incentives, resulting in profitability.
Key Accomplishments:
• Performed acting regional HR representative operations professionally, accompanied by proficient counselling on issues and preparing high-end business solutions to maximize HR Programs across different sites.
• Conceptualized and initiated programs for blue-collar workers, regarding interaction process to improve their engagement process and awareness on HR and organization matters.
• Assisted in creating policy and procedures in accordance with organizational requirements.
• Led employee engagement team, administering operations through consistent survey analysis, workshops, and action planning to enhance business productivity.
Stimulate process improvements by devising and implementing solutions to business issues related to workforce planning, development, employee engagement, and productivity in collaboration with line managers and business management. Motivate employees to enhance performance through business people management. Influence change by supporting the delivery of HR processes and execution of initiatives. Boost employee relations as single-point-of-contact for employees and managers, resolving all HR matters. Minimise risks by identifying gaps and proposing/implementing plans of action. Propel business-wide advances via participation in the HR system launch and internal process enhancements project.
Selected Contributions:
• Nurture and grow strong relationships utilising strong understanding of business and team member’s status in partnership with functional business managers
• Reinforce business objectives by leveraging HR programs including performance management, compensation, executive and employee development, succession planning, work force optimization, staffing, and benefits
• Maximize HR programs/cycles by extending strategic advice on multiple issues and recommending solutions to complex employee relations and HR issues
• Expand talent pool by promoting the Emartization agenda and supporting the sourcing, recruitment, development, and retaining of talent UAE nationals
Championed HR initiatives across HR teams and assisted in monitoring progress of related projects and initiatives in support of the Chief Group Human Resource Officer office. Ensured compliance with internal risk and regulatory requirements in partnership with Operations Risk Management and Business Continuity Management teams.
Highlighted corrective and preventative action measures by conducting internal audits and documenting non-conformance within quality management system. Generated a detailed inventory of end-to-end key HR processes in standardized formats in collaboration with HR teams.
Selected Contributions:
• Enhanced informed decision making among management by designing HR management information (MI) reports enabling the analysis of work force planning, turnover rates, Emaritization intakes, and budget
• Advanced performance against agreed objectives via governance and review of HR Balanced Score Card dashboard in conjunction with Corporate Performance Management Team
• Strengthened employee relations by assessing employee feedback on critical HR services garnered from surveys and recommending improvements
Streamlined workflow by overseeing the execution of Employee Service team processes and responsibilities. Led employee exit process, verifying final settlement forms, preparing key status reports, and finalizing cases. Educated employees on policy and procedure manuals, whilst provisioning accurate advice and support to department heads, line managers, and employees when required.
Selected Contributions:
• Served as line of support by investigating and supporting employee concerns through the review and interpretation of data and suggesting viable recommendations
• Contributed to the review and formulation of policies and procedures in compliance with UAE Labor Law and best practice
Achieved staffing objectives by assisting with employee transfers, confirmations, and a spectrum of exits. Rectified difficult situations by aiding in the preparation for disciplinary and grievance hearings. Instilled structure throughout the bank via introduction of HR policies, practices, and procedures, ensuring compliance with internal policies and/or other employment regulations. Maintained and updated the Structure Management System in HRMS per creation and amendment of jobs, positions, job titles, salary, allowances, grads, and employment type. Oversaw registrations for new employees, cancellations for ex-employees, added previous services, and resolved pension-related issues.
Selected Contributions:
• Administered pension fund queries including readying monthly pension contribution for all UAE/GCC nationals to Abu Dhabi Retirement Pension and Benefits Fund and GCC Pension Fund
Deal with employee requests regarding human resources issues, rules, and regulations. Update employee records in relevant systems. Assist in payroll preparation by updating relevant data (absences, leaves, etc). Main point of contact for Employees Medical Insurance issues and enquirers (settlements of invoices, Claims follow up and settlements, issuance of medical cards, .. etc).
Certificate in Human Resource Practice , Associate Member of CIPD
BSc, chemistry, with (CS certified degree); minor concentration: Math, UAE University, Al-Ain, with GPA about 3.32- 4 /4 for the last year, graduated at 2009.
