Sales Specialist - Customer Service
Oilfield Supply Company Saudi
مجموع سنوات الخبرة :5 years, 3 أشهر
1. Participate in ISO 9001 & ISO 13485 and API Audit.
2. RFQs/POs Contract Review: Handling all procedures.
3. Facilitate weekly following meetings with Engineering, QA/QC, Supply Chain, Etc.
4. Priorities Product Backlog with the planning department for each customer's Demands
5. Handling Sales Order data creation/Entry/Booking/Closing into ORACLE including Price List sales orders, work orders, CIPL and
Shipping Notifications.
6. Handling communication with customers including demand priories, acknowledgment, tracking, negotiations, shipments.
7. Monitoring Sales Order progress and creating
8. Sales Order & Target status reports for the management.
9. Work Orders "Manufacturing" following up.
10. Evaluate potential problems and technical hitches and develop solutions.
- Attracting employees and trainees through recruitment channels based on the Manpower Plan and Job Description.
- Coordinating with department managers and supervisors and applicants for the interviews.
- Conducting personal interviews and prospective nominations.
- Creating Offers and Contracts
- Manage the required Documents.
- Verification of documents and their compliance with the requirements.
- Following up on personnel affairs such as defining salaries.
- Following up and submitting medical reports and other forms in their files.
- working on several forms.
- Research through all available channels for suitable potential resources. - Negotiate for best Quotation RFQ
- Lead discussion with the suppliers to meet the requirements, lead time, discounts and prices. - Analyze the available quotes to determine optimal deals. - Prepare detailed reports such as RFQ reports & Purchase Orders. - Professionally use ORION for daily tasks related to payments terms, documents, CR, Vat Certificates and vendors other details.
- Achieve the sales targets for the store.
- Monitor and control expenses (overtime, local, stock and consumables) through efficient store operations.
- Interpret and act on operational profit and sales reports generated and focus on improving under-performing areas.
- Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers and to communicate to staff.
- Effective resource planning for customer service.
- Develop an understanding of commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact on
- Manage large amounts of incoming calls.
- Identify and assess beneficiaries’ needs to achieve satisfaction.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle beneficiaries' complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow communication procedures, guidelines and policies.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Update callers’ information in the service database during and after each call.
- Responsible for maintaining a high level of professionalism with callers and working to establish a positive rapport with every caller.
- Work with the management team to stay updated on low knowledge and be informed of any changes in the policies.