Executive Secretary
Regency Fleets
Total years of experience :17 years, 2 Months
• Provides administrative support to high-level officials in an organization.
• Performs a variety of executive task that are highly confidential and sensitive.
• Provide office support services in order to ensure efficiency and effectiveness within the Office.
• Maintain the general filing system and file all correspondence
• Assisting in the planning and preparation of meetings and conferences
• Perform general office duties such as ordering supplies and maintain an
adequate inventory of office supplies
• Maintain an adequate inventory of office supplies
• Receives, direct and relay telephone messages and fax machines
• Respond to public inquiries
• Provide word-processing and secretarial support
• Conducts paper screening, initial/phone interview and personal interviews
• Composes letters and memoranda in response to inquiries
• Acts as liaison between the administrator or executive, subordinates or others, by transmitting directives, instructions and assignments and following up on the status of assignments.
• Takes and transcribes dictation on technical and confidential matters from the administrator or executive
• Part of a dedicated team that caters to multinational BPO clients
• Conducts fast paced volume recruitment
• Conducts paper screening, initial/ phone interview and personal interviews
• Executes full competency based interviews
• Plans and strategize for process improvement
• Source and Select candidates for client requirements
• Manage key BPO accounts/clients. Coordinates with POC's of respective clients regarding ramp schedules, headcount requirement, targeted selection, and projections.
• Attends client business development meetings
• Extensive research and profiling for executive positions (i.e. Managers and
Directors )
• Daily Reports Management on leads generation, types of leads, lead distribution, yields per day and other metrics
• Calibrates with internal Recruiting arm on program profile requirements, minimum
hiring requirements and standards and facilitates vendor calibration accordingly
• Participates in remote and specialized job fairs and other related events.
Call Center
• Ensures delivery of excellent customer service through
• Communication
• Fast and accurate processing of request
• Coordinating with other departments to resolve inquires
• First point of customer contact for general inquiries
• Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty
• Project a professional company image through phone interaction.
PRIMARY RESPONSIBILITIES
• Answer phones and respond to customer requests
• Provide customers with product and service information
• Identify, research, and resolve customer issues using the computer system
• Recognize, document and alert the supervisor of trends in customer calls
• Other duties as assigned
Call Center
• Provides efficient and excellent service in handling calls.
• Probes inquiries and converts it to a confirmed booking.
• Follows a flexible shifts schedule to meet high customer call demand.
• Ensures that metrics/service level set are met on a daily/monthly/annual basis.
• Escalates difficult concerns encountered to immediate Supervisor to consult possible resolutions that can be given to customers.
Handling of Phone Inquiries
• Responsible for receiving and monitoring freight customer inquiries in a timely manner, with emphasis on accuracy and professionalism.
• Responds to freight customer requests and questions regarding vessel routes, rates, service, cargo, and other shipment details.
• Assists and advises customers regarding the status of their shipments.
• Performs positive call closures to ensure customer satisfaction
• Takes expected number of call a day.
Managing Bookings of Clients
• Responsible for receiving cargo bookings from customers in a timely manner with emphasis on accuracy and professionalism.
• Accepts cargo booking from customers and ensures that all pertinent information is completely and accurately encoded in FOS system.
• Navigates the FOS system to ensure reguiding of rolled-over or shut-out cargoes from previous vessel to the next departing vessel.
• Informs customer on the status of their bookings from acceptance to delivery.
• Maintained the database of private and public high schools of Region IV.
• Performed career talk to different schools to recruit senior students to study at FEATI University.
• Administered entrance examinations and interview to the incoming freshmen and gave career advices to help student to decide on what course to take. Organized career symposiums to market and promote FEATI University and to recruit students to study at the said school.
• Clerical services i.e., encoding, filing, monitoring, reporting, etc.
• Materials and office supplies management support
• Attending to parents and students queries involving admission and school policies.