Human Resources Business Partner
Minapharm Pharmaceuticals
Total years of experience :12 years, 4 Months
Conduct weekly meetings with respective business units.
Consult with line management, providing HR guidance when appropriate.
Work closely with Business Unit Leaders, Corporate HR, and Legal Consultants in the development of the company’s HR policies and procedures.
Coordinate with Corporate HR departments in the areas of: benefits, compensation, learning and organization development, and talent acquisition.
Provide guidance and input on business unit restructures, workforce planning and succession planning.
Manage the Recruitment and selection of local staff, followed by Induction process in compliance with local labor laws and corporate guidelines.
Provide guidance and input on manpower planning, organizational restructures, in order to guarantee that resources are managed strategically
Develop and create effective Recruitment strategies, policies and procedures and manage all hiring (White & Blue Collars) in addition to managing the outsourcing hiring.
Set, update and ensure effective implementation of the hiring selection process (internally & externally) across the company for white & blue collars and provide guidance and direction to hiring managers during the interviewing and selection process using different assessment centers and tools.
Manage the on boarding& Induction Program in order to secure a smooth introduction for the company new comers.
Receive employee's inquiries and proposals, investigate complain and develop actions plans to follow up till resolving cases.
Lead employee investigation activities.
Partner with leaders on employee performance development/ improvement plans.
Execute & Coordinate monthly payroll for Rhien-Minapharm staff and Review Minapharm End of Service Financial Settlements.
Responsible for employee relations and organizational effectiveness through working closely with the company’s different Organizational Health committees in planning and organizing events /initiatives/activities that support the companies values and aspirations .
- Works with the HR manager on the employees’ training and development in terms of needs assessment.
-Securing necessary approval and progress follow up.
- Gets involved in budgets related tasks
- Works closely with the departments’ heads/managers to understand their staffing status (requirements, preferences, staffing priorities and practical constraints) to fill vacancies in a timely manner in coordination with the Recruitment Specialist
- Submits status reports and executes follow up activities with the concerned parties on frequent bases on multiple topics.
- Actively participates in organizing the company’s different events and meetings internally and externally.
Tasks & Duties:
Payroll
Run the monthly payroll & issuing all the needed reports.
Execute and Calculate Staff Salary in advance, Trip advances, Credit Cards & Staff Loans
Update Payroll records upon hiring, resignations, promotions & internal transfers.
Prepare and Handle all the data entry need and insure collecting all the needed data from bank’s units.
Calculate settlements upon resignation.
Personnel
Updating employee’s personal file
Prepare form 1, 2 and 6 for the social insurance office
Handling annual leaves, sick leaves, maternity leaves and pilgrimage leaves in compliance with the leaves policy
Assisting in the bank’s attendance and absence control processes
Managing investigations and Issue related warning letters for employees in the light of the Egyptian Labor Law.
Responsible for the medical services, claims, additions, deletion, approvals and annual contract renewals
Issuing HR Letters and To whom it may concern certificates
Recruitment
Dealing with large database of C.Vs (Classifying, Scheduling, Filtering)
Screening resumes and setting a shortlist for each position
Arranging for selected candidates to attend interviews according to fixed schedule
Administering the pre-employment medical examination
Conducting employees contract
Following up with accepted candidate until the joining date
Monitoring the employees’ turnover
Posting internal & external job openings
Assisting the HR manager at the employment fairs.
Training
Handle the implementation process for the training plan & ensure that training requirements are met
Design & Conduct HR Induction Training for new hires.
Evaluate the instructor’s performance and the effectiveness of the training programs through the questionnaire and discussion with participants
Amend and revise training programs as necessary, in order to adapt to changes occurring in the work environment
Prepare training assessment report after each training.
Project Management & Assessment Center
Responsible for all the projects that are related to the bank staff (Medical, Pension, Employee Engagement & Satisfaction Surveys…etc)
Managing the HR Director in the Assessment Center using wide range of tools to measure employees’ competencies and psychometrics.
Receiving client's recruitment requests.
Post Ads for each position
Doing screen interviews on phone with candidates.
Making phones and meeting presentations for recruitment and outsourcing services.
Dealing with multinational, international and local companies in several fields.
Getting the best candidates by using all sources including the head hunting.
Matching the requested experience with qualifications on CVs on the company's requests.
Interviewing the selected candidates in order to make sure that they are qualified for the position.
Set the interviews for the short listed candidates
Follow up all recruitment activities till final selection and hiring.
Any other tasks reasonable from the employer
Reports the General Manager.
Diet House is a 100% PURE EGYPTIAN Entrepreneurship Business.
Setting the Marketing Plan of the organization.
Searching on all the events that will lead to the awareness & branding issue.
Following up the social media on it's different levels.
Creating & Managing different ways to reach new customers data base.
Working the positioning of the brand itself.
Working on the whole recruitment process.
Filling & Collecting all the needed documents of the employees.
Preparing the attendance sheet and analyzing it.
Participating in part of the preparation of the payroll.
Sep 2011 to Present Customer Relationship Management Coordinator at CompuMe
(9 months) Cairo, Egypt.
Industry: Information Technology Services, Retail. Company Size: 101-500 employees
• Maintain Customer focus at all times and respond to customers' enquiries (e-mails, phone and fax) using the Best Practice guidelines.
• Work within agreed service levels, striving to exceed customer expectations wherever possible.
• Exceed productivity standards; such as overall accuracy; maintaining Service Level; back ticket management of departmental and individual markets and maintaining daily statistic.
• Ensure all customers queries are investigated and resolved, escalating issues if appropriate, to the CRM Manager.
• Assist CRM Manger and management with any special projects assigned and provide backup to CRM manager when necessary.
• Demonstrating willingness to assist team with day-to-day operations.
• Maintain professional working relationship with internal and external customers, customer service management and colleagues.
• Supports decisions made by Management and conveys positively to team members.
• Adhere to agreed standards of quality and quantity and process all orders/ claims/ queries with a minimum 98% accuracy rate.
• Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.
• Assist in gathering business requirements and analysis activities to facilitate Continuous Improvement.
• Participate in monthly and weekly meetings that agreed the standard processes in a Customer Services environment.
• Assist in documenting any requirements information and to the agreed standards.
• Reporting to the department management on progress of selected tasks.
Aug to Sept 2010 Customer Relationship Management Coordinator at CompuMe (Internship)
(1 month) Cairo, Egypt.
Industry: Information Technology Services, Retail. Company Size: 101-500 employees
Certified Career Coach
Diploma in International Human Resources & Career Development ESLSCA Business School, Egypt.
2007 - 2011 Bachelor's Degree in Accounting (English Section) Cairo University, Egypt. Overall Grade: Good
2007 (GCSE) Thanaweya Amma, La Rose De Lisieux Language School, Egypt.