Call Center Representative
Air Arabia
Total years of experience :13 years, 0 Months
Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportation, travel dates and costs
Deal with occurring travel problems, complaints or refunds
Meet personal/team qualitative and quantitative targets
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Demonstrated mastery of customer service call script within specified time frames.
Built customer loyalty by placing follow-up calls for customers who reported issues.
Facilitated information flow between customer service, account management operations, quality assurance, training, and payroll departments to guarantee call center objectives were met
making reservations / flight modifications and booking payment
inform passengers about flight timing / required flight documents
introduce holidays packages to passengers
making holidays booking (hotel + ticket)
Collect and provide periodical updates from the government authorities on all Labour and immigration rules to keep the HR department abreast of the changes in the rules and procedures.
Submit, follow-up and collect all new employment and business visas to ensure that the visas are processed on a timely manner to support the business.
Deal with general enquires regarding PRO functions promptly and efficiently to enhance the level of department service
Renew, update and maintain the trade licenses and other government certificates of all company’s legal entities in the UAE to ensure that the documents are up-to-date.
Assist departments in resolving any issues related to company vehicle registration and renewals to ensure that PRO services are provided as and when it is required.
Obtain visas from other Embassies in UAE for staff members for their business travel
Arrange processing attestation of employee qualifications as required
Accurate preparation of documents according to the requirement of the legal authorities
Maintain confidentiality and security of company and employee documents at all times
Going to HAAD office for the application of facility and medical staff.
Translate from Arabic to English and vice versa when required
Will provide admin support as needed
Assist accountant in financial transactions and can work independent as accountant when
required.
Interpretation of the sessions, workshops, and any activities for the project
Owned myself we use to translate all government related documents
Check original texts or confer with authors to ensure that translations retain the content, meaning, and feeling of the original material.
Check translations of technical terms and terminology to ensure that they are accurate and remain consistent throughout translation revisions.
Discuss translation requirements with clients, and determine any fees to be charged for services provided.
Listen to speakers' statements in order to determine meanings and to prepare translations, using electronic listening systems as necessary.
translation , arabic , english , french , italian
