Telephone Operator
Hilton Dubai Creek
Total years of experience :7 years, 4 Months
Assisting with the Reception duties.
Handling Internal and external calls.
Assisting any guest at the reception or through the phone.
Handling the fax and written messages for internal and external guests.
Updating the system with all the guest requests.
Handling the emails and updating any required information.
Answering the phone using the appropriate etiquette.
Handling the guest complaints.
Offer professional and friendly service.
Handling Police Reports.
Handling VIP pre-arrivals requests.
Handling Guest Complains.
Communicate with clear and professional language.
Following up with all the other departments to satisfy any guest.
Assisting with the restaurant reservations calls.
Following all the hotel procedures.
Develop and maintain positive working relationships with others.
Arranging Campaigns and Visits to Shelters.
Assign duties to team members.
Recruit New Team Members.