Call Center Supervisor
Mawarid
Total des années d'expérience :10 years, 0 Mois
1/ Assisting in the formulation of targets for individuals and team
2/ Answering questions from staff and providing guidance and feedback
3/Anticipate escalation and take over calls when needed
4/Measure performance with key metrics such as call abandonment, calls waiting etc.
5/Ensure adherence to policies for attendance, established procedures etc.
6/Keep management informed on issues and problems
7/Prepare weekly/ monthly/annual results and performance reports
responsible to satisfy customer and maintain good image for the compan by answering the quires of the customers with professionalism