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Fatoom Alsier, call center head

Fatoom Alsier

call center head·sudani campany

Sudan

Bachelor's degree, enineering

Work experience

Total years of experience: 3 years, 1 months

call center head

October 2020 - October 2023

sudani campany

Khartoum, Sudan Remote

October 2020 - October 2023

Managed and supervised customer service operations and supported the B2B team.
Handled customer inquiries and resolved complaints efficiently.
Trained and guided team members to improve service quality.
Monitored performance and prepared operational

Company industry:
IT Services
Job role:
Engineering

Education

alnleeen university

November 2016

November 2016

Bachelor's degree, enineering

Sudan

Skills

IT Technical Support
Intermediate
IT Technical Support
Intermediate
Customer Service
Expert
Customer Service
Expert
Working Under Pressure
Expert
Working Under Pressure
Expert
Microsoft tools
Expert
Microsoft tools
Expert
Customer Retention
Expert
Customer Retention
Expert
PC Networking
Intermediate
PC Networking
Intermediate
Data Entry
Intermediate
Data Entry
Intermediate
Adaptability
Expert
Adaptability
Expert
Computer Troubleshooting
Intermediate
Computer Troubleshooting
Intermediate
Multitasking
Expert
Multitasking
Expert
Leadership
Intermediate
Leadership
Intermediate
Decision Making
Expert
Decision Making
Expert
Fast Learning
Expert
Fast Learning
Expert

Social profiles

Languages

English

Intermediate

Hobbies and interests

my hobbies are reading

my hobbies are reading and love to learn something valuable from every experience